When customers don’t understand charges on their bill, they call your contact center. While you’re happy to help them over the phone, what if you could automatically answer common account and billing questions with personalized responses for each customer?
From purchase, install, onboarding and beyond, we can help you design videos for any stage in the customer lifecycle. Use real-time, customized videos to divert customers calls, promote paperless adoption and increase customer satisfaction. We use customer data to personalize each video as soon as customers click the link to watch it. Customers get an explanation of account charges, changes and payment information that’s just for them.