Virtual Assistant

When consumers want to order something or have a product question, they can go online or go to a store. Or, they can just say what they want. Let customers use their voice for support, sales and more.

Connect With Customers Anytime, Anywhere

Sixty percent of customers are making purchases through Natural Language Processing (NLP) at least once a week. Are you letting your customers do the same? Put the conversation back in commerce with CSG’s virtual assistant solution.

By combining NLP and artificial intelligence (AI), the solution can predict the customer’s intent based on past interactions, and responds intuitively in just seconds. This lets you give each customer the personalized experience they want and deserve. And do it all affordably and at scale through automation.


Leverage the Power of Voice

Customers have spoken—they want to use voice assistants. Our solution uses cloud services to process customer speech, interpret the speech through rules and AI, and then provide the appropriate response. The logic can be reused in your IVR and with any virtual assistant (VA) device, so customers receive a consistent experience whether they are in their living room, interacting with their VA, or away from home and calling a local store.

Have a Conversation

Make it easy for customers to access account information and place orderswithout needing to enter touchtone inputs. We’ve designed our virtual assistants using Natural Language Processing (NLP), so customers can say what they want and the system will understand them.

Get Up and Running Quickly

Reduce the time and money it would take to set up voice applications with our existing NLP cloud capacity and voice dictionaries. Automate every conversation and carry out thousands of personalized conversations at once. All at a fraction of the cost of live agent calls.

Always Be Available

Your agents may have a set shift, but a virtual assistant is always available to help customers. We process from our dual data center locations, 24/7/365, with 99.995 percent uptime, so your customers can always reach you.


Portfolio

Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective.

Conversational AI

Deploy Conversational AI (artificial intelligence) so your customers can communicate naturally with applications, websites and devices across channels.


Resources

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Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

The Agility Imperative: How Banks’ Contact Centers Can Adapt and Scale to Serve Tomorrow’s Customers

White Paper | 2.5 MB

A contact center can either be a bank’s epicenter of customer experience (CX) breakdown or, with the right transformation, the omnichannel hub th ...

Conversational AI for Your Remote Workforce

Data Sheet | 442.9 KB

As businesses see more of their workforce go remote, their HR and IT departments strain to respond to increased support requests from employees. Wi ...

Forrester Study: Great CX Cuts Cost And Drives Business Results

Industry Report | 14.0 MB

CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.

Read a commissioned s ...

The Agility Imperative: How Contact Centers Can Adapt and Scale to Serve Tomorrow’s Customers

White Paper | 2.5 MB

Today’s contact centers are not ready. They struggle to adapt to call spikes. They can’t track customers to anticipate their needs. At the same ...

Global Technology Industry Leader Provides Better CX with Conversational AI

Video

A global technology industry leader deployed CSG Conversational AI to handle customer inquiries related to order status, sales, billing, and more.< ...