CSG Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. Balance customer communication preferences in a way that's scalable and effective with CSG.

Connect With Subscribers Anytime, Anywhere, on any Channel

Cut costs, improve transaction efficiency and increase customer satisfaction with CSG Interactive Messaging. Service providers can increase efficiency through automation and allow customers to self-serve. Interactive Messaging employs advanced speech recognition, CTI call center integration, agent transfer, and call recording/replay/transcription to get customers the information they want, whenever they want.

Our multichannel platform connects you with your customers via voice, email, and digital channels such as SMS/text, text-to-chat, web chat, social media and Messenger. Engage customers with the right message on the right channel, at any point in the customer lifecycle.


Connecting You With Your Customers

Each month, we connect more than half of all U.S. households. And every year, we send and receive more than 1.5 billion interactive voice, SMS/text, print, and email messages. Companies in every industry use CSG Interactive Messaging to drive business results and maximize every customer interaction.

Multichannel

We provide inbound and outbound voice via touchtone, speech recognition or natural language. And we offer the digital channels your customers use every day, like SMS, social, chat, and Messenger.

Flexible

CSG Interactive Messaging is available in SaaS and PaaS deployment models. Integrate with your CRM or run as a standalone solution, and scale with our managed infrastructure.

Customer-Centric

Engage with the right message, across the lifecycle, in the customer’s preferred channel in multiple languages. Bridge customer interactions between channels for a seamless experience.


Related Portfolio Items

Inbound Services

Optimize contact center operations and increase customer self-service with CSG Inbound Communication solutions.

Data Assurance

Federal regulations have restricted how companies can communicate with prospects, via voice calls through landlines, mobile phones, and even SMS. Comply with regulations with CSG’s Data Assurance solution.

CallCanvas Express

Quickly build and deploy sophisticated IVR flows with CallCanvas Express.


Resources

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Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

Communicating During a Pandemic: Best Practices and Customer Stories

Customer Story | 1.1 MB

In the midst of the global COVID-19 pandemic, companies are trying to figure out how to level-set and provide essential services to their customers ...

Healthcare Industry Solutions

Data Sheet | 834.7 KB

Today’s consumer expects easy, personalized experiences not just from the tech industry, but also from healthcare. But healthcare providers could ...

Webinar Recording: Empowering Contact Centers For Agility In Uncertain Times | May 27, 2020

Video | 80.4 KB

Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...

State Government Rapidly Launches IVR to Respond to Crisis

Customer Story | 49.5 KB

Following mass layoffs during the recent pandemic, a state labor department’s inbound call volume surged to more than 1,500 times its normal dail ...

Forrester Study: Great CX Cuts Cost And Drives Business Results

Industry Report | 14.0 MB

CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.

Read a commissioned s ...