Cut costs, improve transaction efficiency and increase customer satisfaction with CSG Interactive Messaging. Service providers can increase efficiency through automation and allow customers to self-serve. Interactive Messaging employs advanced speech recognition, CTI call center integration, agent transfer, and call recording/replay/transcription to get customers the information they want, whenever they want.
Our multichannel platform connects you with your customers via voice, email, and digital channels such as SMS/text, text-to-chat, web chat, social media and Messenger. Engage customers with the right message on the right channel, at any point in the customer lifecycle.
Each month, we connect more than half of all U.S. households. And every year, we send and receive more than 1.5 billion interactive voice, SMS/text, print, and email messages. Companies in every industry use CSG Interactive Messaging to drive business results and maximize every customer interaction.
We provide inbound and outbound voice via touchtone, speech recognition or natural language. And we offer the digital channels your customers use every day, like SMS, social, chat, and Messenger.
CSG Interactive Messaging is available in SaaS and PaaS deployment models. Integrate with your CRM or run as a standalone solution, and scale with our managed infrastructure.
Engage with the right message, across the lifecycle, in the customer’s preferred channel in multiple languages. Bridge customer interactions between channels for a seamless experience.
When an outage occurs or services go offline, customers need to know. When they’re overdue on their bill, they need to know that too. Power y ...
Millions of Americans refill billions of prescriptions every year. But patients can get busy and forget to fill their prescriptions.
One nat ...
A good IVR experience should be quick, intuitive and seamless. Customers dial in, provide context for their call to achieve resolution, whether itâ ...
A leading government contractor needed to quickly communicate with customers during a government shutdown. CSG helped them deliver timely, relevant ...
A global company had an IVR system that didn’t live up to its high-tech reputation. Struggling to understand customer requests, the system misrou ...
This Market Study on the Contact Center of 2025 explores the lingering challenges and stereotypes we need to urgently address. It does not, however ...
Many contact centers already have artificial intelligence in place with chatbots or virtual assistants. And those solutions work—in today’s wor ...
Companies need to engage with customers before, during and after their movers’ journey—and they’ll need the right data and channels to do it. ...