CSG Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. Balance customer communication preferences in a way that's scalable and effective with CSG.

Connect With Subscribers Anytime, Anywhere, on any Channel

Cut costs, improve transaction efficiency and increase customer satisfaction with CSG Interactive Messaging. Service providers can increase efficiency through automation and allow customers to self-serve. Interactive Messaging employs advanced speech recognition, CTI call center integration, agent transfer, and call recording/replay/transcription to get customers the information they want, whenever they want.

Our multichannel platform connects you with your customers via voice, email, and digital channels such as SMS/text, text-to-chat, web chat, social media and Messenger. Engage customers with the right message on the right channel, at any point in the customer lifecycle.


Connecting You With Your Customers

Each month, we connect more than half of all U.S. households. And every year, we send and receive more than 1.5 billion interactive voice, SMS/text, print, email and fax messages. Companies in every industry use CSG Interactive Messaging to drive business results and maximize every customer interaction.

Multichannel

We provide inbound and outbound voice via touchtone, speech recognition or natural language. And we offer the digital channels your customers use every day, like SMS, social, chat, and Messenger.

Flexible

CSG Interactive Messaging is available in SaaS and PaaS deployment models. Integrate with your CRM or run as a standalone solution, and scale with our managed infrastructure.

Customer-Centric

Engage with the right message, across the lifecycle, in the customer’s preferred channel in multiple languages. Bridge customer interactions between channels for a seamless experience.


Related Portfolio Items

Inbound Services

Optimize contact center operations and increase customer self-service with CSG Inbound Communication solutions.

Data Assurance

Federal regulations have restricted how companies can communicate with prospects, via voice calls through landlines, mobile phones, and even SMS. Comply with regulations with CSG’s Data Assurance solution.

CallCanvas Express

Quickly build and deploy sophisticated IVR flows with CallCanvas Express.


Resources

Explore

  • By Type

Improving Mover Retention With Proactive Customer Engagement

eBook | 11.2 MB

Companies need to engage with customers before, during and after their movers’ journey—and they’ll need the right data and channels to do it. ...

CSG Interactive Bill

Data Sheet | 674.9 KB

Billing is a crucial part of the customer experience, and it’s an area that’s ready for digital transformation with CSG Interactive Bill. CSG I ...

Transforming Your IVR from Frustrating to Phenomenal

White Paper | 8.1 MB

A good IVR experience should be quick, intuitive and seamless. Customers dial in, provide context for their call to achieve resolution, whether it ...

Electronic Visit Verification

Data Sheet | 1.4 MB

CSG’s telephony-based electronic visit verification (EVV) service delivers an easily repeatable, low-cost, high speed-to-market solution. CSG dev ...

Engaging Customer Experiences: The critical first 90 days and beyond

Video

Digital disrupters have reset the bar and fundamentally changed how companies engage their customers. Earning and keeping customer loyalty is a gro ...

Four Keys to Modernize Your IVR

eBook | 9.8 MB

Siri, Alexa, and Hey Google have refreshed consumers’ perception of voice. While they may not be keen to talk to a repr ...