CSG Output Solutions

Building relationships with your customers takes many forms. Craft, customize and streamline the distribution of printed documents to foster positive customer relationships well into the future.

Strengthen the Customer Experience

Transactional documents such as bills and statements are valuable, repeatable points of customer contact that have a significant impact on the customer journey. Maximize the value of each customer communication with CSG Output Solutions.

Simplify and streamline transactional document production to send each customer the right message, at the right time, all at scale. Accurate, efficient delivery of customer statements plus multiple ways for the consumer to pay enables quick collection of sales outstanding. Improve operational effectiveness, increase customer awareness and drive cost savings with turnkey output solutions that span the entire document creation and distribution process.


CSG Keys to Success

CSG produces over 1 billion printed documents and statements every year, making us a Top 10 USPS First Class Mailer. Our strategically located output centers mail documents for multiple vertical segments (cable, utilities, healthcare, and so on). We ensure the highest efficiencies for document and statement composition, printing, address cleansing, mailing and mail tracking. And since CSG employs Automated Document Factory technology to optimize efficiency and quality, your documents are produced accurately and cost-effectively.

Print Services

Our expert bill designs are customer-centric and operationally efficient. We identify key areas of interest, compose, and tailor delivery of key data to each channel/device. Personalization and customer insights enhance the communication, using APIs to incorporate outside data sources. And our added capabilities such as statement messaging, full color, and the insertion of graphics and/or ad pages ensure that you maximize the value of each customer communication.

Postal Services

CSG’s Postal Solutions ensure all documents are mailed according to USPS standards. Leverage CSG’s top-ten mailer classification to take maximum advantage of postal programs. Gain insight into customers’ mailing status via our Mail Trace offering and USPS Informed Delivery. And maintain accurate address files with Address Correction Service.

Archival Services

Archival Solutions include short- and long-term document storage through Statement Express and InView, as well as electronic document delivery through the Statement Express API to end customers, customer service representatives, and back-office personnel.


Features

Print Services

Bills and statements form the bedrock of the customer experience. Make them transparent, accurate, personalized and insightful with CSG Output Solutions’ comprehensive document design, composition, production and distribution services.

Archival Services

Archival Solutions include short- and long-term document storage through Statement Express and InView, as well as electronic document delivery through the Statement Express API to end customers, cable service representatives, and back office personnel.

Postal Services

CSG’s Postal Solutions ensure all documents are mailed according to USPS standards. Leverage CSG’s top-ten mailer classification to take maximum advantage of postal programs. Gain insight into customers’ mailing status via our Mail Trace offering and USPS Informed Delivery. And maintain accurate address files with Address Correction Service.

Print Operations

You need access to the most up-to-date information about the status of mission-critical business processes—including the printing and distribution of statements, invoices, letters and notices to customers. Follow documents in real-time as they are printed, inserted and mailed to make more informed, insightful document-related decisions.

Direct Mail Marketing Print and Management

CSG produces a wide range of creative and effective direct mail pieces including full-color postcards, sales letters, newsletters, welcome kits, and brochures. Or reach deeply segmented, well-targeted prospects with our economical and hassle-free statement insert program. CSG provides a broad range of marketing services to improve customer response rates, strengthen retention, and grow revenue. CSG produces a wide range of creative and effective direct mail pieces including full-color postcards, sales letters, newsletters, welcome kits, and brochures. Or reach deeply segmented, well-targeted prospects with our economical and hassle-free statement insert program. CSG provides a broad range of marketing services to improve customer response rates, strengthen retention, and grow revenue.

Government Services

Federal and state governments, counties, cities, schools, libraries, and colleges are among the various government agencies that rely on CSG to provide specialized documents and records management tools to manage their critical day-to-day operations and services.


Resources

Explore

  • By Type

Run and Grow Your Business Using Color

White Paper | 1.7 MB

Many organizations still believe that color communications are more expensive than black-and-white. In truth, color can save time in the production ...

The Journey of Strategic Business Communications

White Paper | 1.8 MB

Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...

Statement Design: Cut Through Statement Clutter

Data Sheet | 877.6 KB

By making bills easy to read and personalizing them with information and offers relevant to the customer, companies are collecting payments faster, ...

Statement Design Delivers Huge Impact for Leading Utility

Customer Story | 2.5 MB

First, CSG redesigned the billing statement, creating a logical layout that even new customers could follow at a single glance. Full-color text and ...

CSG Output Solutions: HTML Output

Brochure | 405.1 KB

CSG Output Solutions specialize in developing comprehensive customer communication management solutions for the composition and fulfillment of crit ...

Billing Design, Output & Fulfillment for Utilities

Data Sheet | 2.6 MB

Today, it’s not enough for utilities to provide uninterrupted service—you must deliver a seamless customer experience. Customers expect message ...