Transactional documents such as bills and statements are valuable, repeatable points of customer contact that have a significant impact on the customer journey. Maximize the value of each customer communication with CSG Output Solutions.
Simplify and streamline transactional document production to send each customer the right message, at the right time, all at scale. Accurate, efficient delivery of customer statements plus multiple ways for the consumer to pay enables quick collection of sales outstanding. Improve operational effectiveness, increase customer awareness and drive cost savings with turnkey output solutions that span the entire document creation and distribution process.
CSG produces over 1 billion printed documents and statements every year, making us a Top 10 USPS First Class Mailer. Our strategically located output centers mail documents for multiple vertical segments (cable, utilities, healthcare, and so on). We ensure the highest efficiencies for document and statement composition, printing, address cleansing, mailing and mail tracking. And since CSG employs Automated Document Factory technology to optimize efficiency and quality, your documents are produced accurately and cost-effectively.
Our expert bill designs are customer-centric and operationally efficient. We identify key areas of interest, compose, and tailor delivery of key data to each channel/device. Personalization and customer insights enhance the communication, using APIs to incorporate outside data sources. And our added capabilities such as statement messaging, full color, and the insertion of graphics and/or ad pages ensure that you maximize the value of each customer communication.
CSG’s Postal Solutions ensure all documents are mailed according to USPS standards. Leverage CSG’s top-ten mailer classification to take maximum advantage of postal programs. Gain insight into customers’ mailing status via our Mail Trace offering and USPS Informed Delivery. And maintain accurate address files with Address Correction Service.
Archival Solutions include short- and long-term document storage through Statement Express and InView, as well as electronic document delivery through the Statement Express API to end customers, customer service representatives, and back-office personnel.
Bills and statements form the bedrock of the customer experience. Make them transparent, accurate, personalized and insightful with CSG Output Solutions’ comprehensive document design, composition, production and distribution services.
Archival Solutions include short- and long-term document storage through Statement Express and InView, as well as electronic document delivery through the Statement Express API to end customers, cable service representatives, and back office personnel.
CSG’s Postal Solutions ensure all documents are mailed according to USPS standards. Leverage CSG’s top-ten mailer classification to take maximum advantage of postal programs. Gain insight into customers’ mailing status via our Mail Trace offering and USPS Informed Delivery. And maintain accurate address files with Address Correction Service.
You need access to the most up-to-date information about the status of mission-critical business processes—including the printing and distribution of statements, invoices, letters and notices to customers. Follow documents in real-time as they are printed, inserted and mailed to make more informed, insightful document-related decisions.
CSG produces a wide range of creative and effective direct mail pieces including full-color postcards, sales letters, newsletters, welcome kits, and brochures. Or reach deeply segmented, well-targeted prospects with our economical and hassle-free statement insert program. CSG provides a broad range of marketing services to improve customer response rates, strengthen retention, and grow revenue.
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