Financial Services

Financial services are undergoing a digital transformation. You want to communicate with your customers everyday. And offer digital and electronic payment options like ACH and eWallets. CSG can help.

Commerce Has Gone Digital

Customers are demanding new ways to transact and interact with you in a digital world. They have access to more seamless payment and communication channels. But adding more channels can make interactions more complexThat’s why you need the right back-office solutions to keep things running smoothly and securely.

CSG’s financial services solutions help you offer the latest digital payment and communication optionsall while reducing the costs and effort it takes to fund your digital transformation. Manage customer interactions and transactions at every stage of the customer lifecycle, whether they’re setting up a new account or in the market for a home loan. We support digital options like eWallets and ACH, and traditional payment options like cash, card and check.


Secure, Streamlined Interactions

CSG’s communication and payment solutions help you make your operations more efficient, build better customer relationships and launch innovative digital services. Use bots and automation to answer common customer questions. Notify customers of fraud, and maintain a personal touch with live agent interactions. We’ve received PCI-DSS Level 1 Service Provider compliance and ISO 27001 certification, so we’re committed to keeping your financial data secure.

Customer Communications on Their Terms

Connect with customers over channels like voice, SMS, email and bots. Deliver the information customers needs in real time, whether it’s loan lifecycle or new customer onboarding. Help customers keep their account safe with real-time fraud alerts and notifications about suspicious activity. Use conversational AI to connect customers to answers quickly, letting agents handle complex problems with a human touch.

 

Payment Processing and Mediation

You process billions of consumer and commercial transactions for your customersNow you need a way to manage billing within your company too. Our financial solutions aggregate and enrich the data for your internal billing systems, so you’re always working with the most accurate data. Our billing solution rates and bills for these transactions, and lets you generate invoices on a weekly, monthly or quarterly basis.

Digital and Traditional Payments

Digital payments make it easier to transact with your customersand with the rest of the world. We support the digital payment methods like eWallets and ACH that customers want to use tomorrowand traditional payment methods like cash, card and check that are the foundation of your business today.


Capabilities

Revenue and Customer Management

5G. IoT. Digital transformation. These aren’t just buzzwords–they’re fundamental trends and technologies impacting how you run your business. You need to drive revenue growth from these new technologies, control costs through digitization, and provide a great customer experience–and you can do it all with CSG.

Customer Experience

A great customer experience isn’t based on just one experience. It’s the sum of every interaction a customer has with your company. Each interaction has to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That’s where CSG can help.

Digital Monetization

The possibilities for new digital service offerings are virtually unlimited–so don’t let legacy systems hold you back. Build, configure and launch services that engage consumers and strengthen brand loyalty–and do it all in 90 days or less with CSG.


Resources

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5 Buying Criteria for Cloud-Native OCS

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The Agility Imperative: How Banks’ Contact Centers Can Adapt and Scale to Serve Tomorrow’s Customers

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Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast

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Digital Transformation: Less About Technology

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