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CSG Xponent

One Platform to Power the Entire Customer Experience

CSG Xponent is a unified platform that bridges the gap between customer insights and action. Analyze customer journeys to uncover hidden patterns, use real-time data and decisioning to personalize experiences, and effectively manage communication across all channels. Deliver a differentiated experience that drives customer lifetime value, even with limited resources.

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Get started quickly with pre-built journeys

Take your place among world CX leaders

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Be the brand that “gets” customers

Anticipate customers’ needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you’ll show them how well you know them by delivering the best experience again and again.

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Turn static journey maps into lived experiences

Design and perfect your customers’ journeys across your digital channels. Tailor their interactions to meet them wherever they are, however their journeys unfold.

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Get your first win quickly, your next wins easily

Leverage proven, prebuilt industry journey maps for fast return on investment (ROI). Then scale the solution to multiply the cost savings and loyal customers using CSG Xponent Ignite.

One Unified Platform to Improve Your Customer Lifetime Value

Analytics and Insights

Finally understand how customers move across all your channels and touchpoints. See the whole journey, not just one step at a time.

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Customer Journey Orchestration

Anticipate customer needs – not just react to them. Leverage intelligent, real-time decisioning and understand customer intent at every interaction with your brand to activate every day, effortless experiences.

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Engagement Channels

Speak as one brand, to one customer, in every digital touchpoint with connected communication channels. Give customers digital self-service and VIP-level personalization across their journeys.

Create extraordinary experiences across the customer lifecycle

Inquiry

Welcoming

Customer Care

Bill Pay

Loyalty Program

Upsell/Cross-Sell

Repurchase

Understand which customers are at risk of falling behind on payments. Keep them engaged on any channel with compliant reminders and payment plan offers.

Inquiry

Welcoming

Customer Care

Bill Pay

Loyalty Program

Upsell/Cross-Sell

Repurchase

Don't wait until they're about to leave. Predict customers' needs and send them proactive, personalized offers that keep them loyal to your brand.

Inquiry

Welcoming

Customer Care

Bill Pay

Loyalty Program

Upsell/Cross-Sell

Repurchase

Connect your digital and physical channels to our decisioning engine. Your notifications will strike at key moments that get customers to buy, engage and stay with your brand.

Inquiry

Welcoming

Customer Care

Bill Pay

Loyalty Program

Upsell/Cross-Sell

Repurchase

Support employees and wow customers by automating the contact center. Predict customer needs, get them to the right agent the first time, and provide your agents pop-ups with information they need to ace the call Learn More

Inquiry

Welcoming

Customer Care

Bill Pay

Loyalty Program

Upsell/Cross-Sell

Repurchase

Get up and running in 30 days with our library of 80+ pre-built, industry-specific customer journeys

Don’t have the time to map out every customer journey from scratch? We’ve got you covered with a holistic maturity model, ROI calculator and library full of industry-specific, prebuilt journeys—meaning that building customer journeys has never been easier.

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Get up and running in 30 days with our library of 80+ pre-built, industry-specific customer journeys

Why CSG for Customer Experience Management?

Better Business Results

We leverage industry-specific insights to craft post-acquisition journey flows that optimize customer retention for subscription models. Retaining existing customers is cheaper, and we help you create a more personalized experience that makes them want to stay.

Quicker Time to Value

Our Maturity Model and ROI calculator cut through the noise, helping you make data-driven decisions quickly and pre-built journey templates get you up and running in under 30 days.

Lower Risk

Our modular approach minimizes disruption – no need for a system overhaul. As a leader in the Forrester Wave, we offer proven experience making implementation easier.

2024 State of the Customer Experience

Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.

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