Aria Care Partners Moves Mission-Critical Healthcare Communications to CSG/Netcracker in 35 Days
Aria Care Partners needed to move fast when its existing output communications provider began to sunset services. With critical healthcare communications at stake, the company turned to CSG/Netcracker to keep statements, notices, policy documents, and letters moving without disruption.
The customer
Aria Care Partners is a leading national provider of onsite ancillary medical services for seniors living in skilled nursing and long-term care facilities. The company operates in more than 3,500 facilities across more than 26 states, serving more than 100,000 residents.
Aria brings essential preventative and restorative clinical care directly into skilled nursing communities, including dental, vision, hearing, and podiatry services. To support its business, Aria sends approximately 50,000 communications each month, including statements, policy documents, and letters.
The challenge
Aria had a short runway to replace its outsourced print and mail provider. The company’s existing output communications provider was sunsetting services, creating immediate pressure to move mission-critical healthcare communications to a new partner. The transition had to be fast, but it also had to be controlled.
Aria needed a provider that could support complex service requirements, maintain communication continuity, and meet the security standards expected for healthcare communications. There was no room for a slow implementation, missed details, or disruption to the communications patients, customers, and skilled nursing communities rely on.
The solution
Using CSG/Netcracker’s proven migration methodology, Aria moved its mission-critical healthcare communications program into production in less than 35 days. Working closely with the Aria team, we captured requirements, aligned the solution to existing operations, and addressed critical gaps to maintain business continuity, reduce transition risk, and establish a scalable foundation for future growth.
The implementation also demonstrated how quickly CSG/Netcracker can respond when urgent communications requirements change. With our solution, which includes Communication Studio Letters, Aria can create, test, and deploy new letter templates in less than 24 hours. That capability helped the business stay responsive to customer needs throughout the migration without adding operational complexity.
The results
Aria now has a scalable print and mail solution that supports its high-volume healthcare communications with stronger security, greater control, and the flexibility to adapt as requirements evolve.
The transition to CSG/Netcracker was completed without disrupting critical communications, helping Aria reduce operational risk while improving its ability to respond to changing customer and business needs.
- 35 days: Implementation completed
- < 24 hours: To build and deploy new templates
- 50K: Communications processed monthly
“Many providers can promise speed or security — in healthcare, we needed both. CSG/Netcracker delivered that balance from the start, giving us a smooth implementation and the confidence to keep building as our needs evolve.”
"When communications play a critical role in patient care, reliability matters just as much as speed. Aria Care Partners navigated a time-sensitive transition without disrupting the critical communications their patients, customers, and care communities depend on. We achieved this while building greater resilience and flexibility for the future."
Jennifer Loder-England | VP Strategic Business, CSG