Monetize Tier 1 complexity without the legacy drag

Support multi-party, revenue-share, wholesale, marketplace, and outcome-based services business models with a single platform.

• Support sophisticated commercial models, including partner revenue share, wholesale, marketplaces, 5G slicing, NaaS, edge, and SLA-linked charging.

• Align invoices, credits, reporting, and credit controls to real-world enterprise and government structures, including entities, subsidiaries, cost centers, and roll-ups.

• Bring mobile, fixed, broadband, IoT, wholesale, enterprise, and B2B2X onto one customer-centric billing model instead of separate line-of-business stacks.

• Gain a complete view of customer and group exposure across products, services, partners, and business entities.

• Simplify operations and care with a unified customer view that improves first-contact resolution, reduces handling time, and minimizes rework

Encompass focuses AI and AIOps on strategic opportunities to directly improve revenue protection, customer experience, and operational efficiency

• AI‑powered billing anomaly detection to flag unusual charges, usage patterns, and rating defects before they hit customers or the P&L

• AI‑driven CSR assists and next‑best‑action (roadmap) to suggest likely resolutions, offers, or follow‑ups inside the care desktop, cutting handle time and rework

• Collections and bad‑debt risk scoring to prioritize treatments and promises‑to‑pay for better cash outcomes with less churn

• Personalized offers and journeys based on usage, value, and risk—not guesswork

Stay current with a curated, standards-based platform that lowers total cost of ownership

• Includes 120+ TMF-aligned, telco-specific use cases & journeys - A curated set of 120+ ready-to-use use cases aligned to TM Forum user journeys, with best-practice flows for billing inquiries, adjustments, payment plans, dunning, collections, etc., provides a standard baseline instead of every market inventing its own flows.

• Localizations and extensions, built to differentiate your business from everyone else’s, are safely segregated from core platform logic and applied at controlled extension points

• Continuous innovation without re-implementation risk – CSPs can adopt new features with every release while keeping their own localizations and extensions intact, instead of re-coding or re-merging custom logic each time

• Longer platform life and reduced technical debt – Because upgrades are safe and repeatable, CSPs stay current on the evergreen line (features, security, performance) instead of letting the platform age into another legacy stack