Simplify vendor management. Reduce total cost.

CSG provides full transparency into its sub-processors, including a maintained list and advance notification of any changes. All sub-processors are governed by contractual protections aligned to customer and regulatory requirements. To meet data residency obligations, CSG deploys regional instances so data remains within the required geographic boundaries. Data retention is managed through defined policies that cover how data is stored, classified, protected, and deleted across its lifecycle.

CSG is designed to meet enterprise expectations for availability and resilience. The platform operates with defined uptime commitments and is built on cloud-based infrastructure with redundancy and failover capabilities. Disaster recovery is supported through geo-redundant deployments, backup environments, and documented recovery procedures. Audit logs and system monitoring provide full traceability. Service levels, recovery objectives, and operating procedures are clearly defined during the contracting and implementation process.

CSG provides a structured implementation approach that includes data mapping, system configuration, integrations, workflow setup, and user training. Timelines depend on the number of systems involved, data readiness, and scope of use cases. Targeted deployments can be completed in as little as 30 days, while broader programs typically range from 90 to 120 days.

CSG offers flexible support models to align with your operating preferences. This includes customer success support, managed services, platform updates, and strategic guidance. Procurement and business stakeholders are supported through regular governance processes, including performance reviews, KPI tracking, and planning sessions to ensure continued alignment and value.

CSG is equipped to support procurement-led security and risk reviews with comprehensive documentation and standardized responses. The platform includes role-based access controls, detailed audit logs, and defined data protection policies. Activity is tracked and monitored through centralized logging systems to support traceability. CSG maintains industry-recognized certifications, including ISO 27001, SOC 2 Type II, PCI-DSS, and NIST, helping streamline vendor risk assessments and audit processes.