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Contact Center Testing
Test every contact center journey end to end
Optimize customer experience with managed service testing for contact center access, voice quality, and IVR navigation, powered by CSG’s global test network.
See your contact center the way customers do
Customers call when the issue matters. Assure Contact Center Testing tests the full journey end to end, from access and answer delay to voice quality and IVR navigation, so you can catch issues before they affect customer experience.
Test real access - Simulate callers across countries and networks to verify your contact center numbers work as expected.
Validate the full IVR path - Confirm customers can navigate menus correctly with touch tone or voice and reach the right destination.
Detect issues early - Use continuous testing, dashboards, and alerts to identify problems fast and route action to the right team.
Capabilities
Test access, IVR, and live-agent journeys end to end
Assure Contact Center Testing helps you validate the full customer journey, from access and answer performance to IVR navigation, live-agent interaction, and ongoing service monitoring in a cloud-native managed service.
Verify customers can reach you
Check inbound and outbound connectivity, ringing delay, answer delay, CLI delivery, and call quality for toll and toll-free numbers, so you can spot access issues before they affect customer experience.
Test toll and toll-free access numbers
Validate connectivity across carrier and network paths
Measure ringing and answer delay
Verify CLI delivery
Identify issues affecting callers from specific networks or countries
Benefits
Why CSG Assure Contact Center Testing
Protect satisfaction
Test one of your most important communication channels before issues affect the caller experience, NPS, or efficiency.
Find issues earlier
Use proactive testing and continuous monitoring to catch connectivity, audio and navigation issues early.
Test the full journey
Validate inbound and outbound connectivity, IVR navigation, and agent interaction as one connected experience.
Trusted to deliver real results
1
week deployment time
600+
global test nodes across 150+ countries in calls
150+
operators and carriers supported worldwide
Customer stories
Trusted by companies who compete on quality
When industry leaders need to move billions of dollars without error, they rely on our infrastructure.
Our retail traffic business has been, is and will be our most valuable asset. CSG Assure really gives us the opportunity to test our suppliers and select them based on our KPIs, which include various quality parameters.
Nobel
Assure is a strategic tool which contributes to our success in delivering uncompromising quality and attracting traffic from quality conscious mobile operators.
Tata Communications
Test with more confidence
Get started now.
Related resources
Strategic insights and forward-looking trends to help you stay ahead of shifting customer expectations.
