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Reduce cost and errors with statement printing services
Print & Mail

Reduce cost and errors with statement printing services

Meet customer preferences and regulatory requirements with secure, high-volume print and mail services. With CSG, you'll improve clarity, reduce cost and risk, and support faster response and payment.

Be the bridge between physical and digital

You can’t ignore the regulatory reality, or consumer preference, of paper. We treat print as a strategic channel, not a legacy burden. High-speed, secure production combined with intelligent design ensures every statement, letter, and notice lands on time, protects data, and moves your customers toward a digital future.

Solutions

Built for high-volume print and mail operations

Design clear communications once. Use them everywhere.

Create statements, letters, and notices that are easy to understand and compliant by default. Centralized templates, reusable content blocks, and controlled approvals let you make one change and roll it out across print, email, SMS, and portals—without relying on IT or juggling multiple tools.

Run secure, high-volume print and mail with full visibility

Leverage CSG’s multi‑site print network and USPS optimization to get critical communications out on time and at the best possible postal rates. Piece‑level tracking and production dashboards show you exactly where every job is—from data in, to print, to induction—so operations, finance, and customer teams all have peace of mind that mail is going where it should.

Connect print and digital for quicker customer response

Turn every printed piece into the start of a digital journey. Add personalized messaging, QR codes, and short URLs that send customers to mobile‑friendly microsites, portals, and payment flows. Coordinate follow‑up email and SMS reminders off the same data, so print, digital, and live agents are all working from one consistent customer story.

Track, report, and improve every communication you send

See which documents were created, where they were produced, and when they were delivered or returned. We tie together postal data (NCOA, ACS, returns), digital opens and clicks, and contact center outcomes, so you can spot issues, reduce undeliverable mail handling, and understand which designs and channels actually drive payments and responses.

Benefits

Deliver compliant communications across print and digital

USPS expertise

Print with confidence using proven USPS workflows and postal optimization strategies that reduce costs and support reliable delivery at scale.

Statement & letter redesign services

Create clearer, more personalized statements, letters, and notices that improve understanding, reduce confusion, and stay consistent across print and digital channels.

Accuracy check

Reduce the risk of mis-mailings and production errors with established QA protocols and governed processes for high-volume, regulated communications.

Flexibility

Scale up or down based on your needs, especially during peak periods, event-driven surges, or when demand fluctuates.

Operational efficiency

Save costs with competitive pricing, bulk printing, discounts, and efficient mail handling processes.

Security & compliance

Protect customer data with secure production environments and controls designed to support compliance, reduce operational risk, and strengthen audit readiness.

Customer Stories

Trusted by industry leaders

CSG > Solutions > Customer Communications > Print & Mail > Customer Stories > Spotlight Cards > York Water

York Water cut its meter‑reading‑to‑billing time by 50% and freed the equivalent of 1.5 FTEs (60 hours per week), while keeping statements consistent for 77,000 customers across four Pennsylvania counties.

York Water modernizes monthly statements with CSG Print & Mail
York Water modernizes monthly statements with CSG Print & Mail
CSG > Solutions > Customer Communications > Print & Mail > Customer Stories > Spotlight Cards > ADT

ADT partnered with CSG on an integrated program that cut through inbox noise and achieved response rates as high as 22%, helping ADT reach more customers on time and complete the upgrade successfully.

ADT drives critical upgrade responses with direct-mail campaigns
ADT drives critical upgrade responses with direct-mail campaigns
Security

Built-in trust for a connected world

Digital transformation that’s as safe as it is swift, from secure cloud deployments that protect subscriber data to automated fraud testing that stops revenue leakage before it starts.

Transform your customer communications strategy

Discover how CSG print and mail solutions can help you reduce cost and risk, improve customer clarity, and modernize print and digital communications at scale.

Frequently asked questions