CSG Resource Center

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How AI and APIs Are Transforming Telco CPQ

Discover the architectural considerations for integrating CPQ into OSS/BSS stacks to manage complexity.

Industry Report

High-Stakes Moments in Banking

Dive into the survey results to discover customer expectations for communication, channels, and AI.

Customer Story

Retail Credit Provider Quickens Time to Payment with Insight-Driven Communications

A financial services provider gained a 360-degree view of the customer across channels—then used it to capture more payments, more quickly.

CSG Positioned as the Leader in the SPARK Matrix™️: Configure, Price & Quote Applications, Telecommunication, 2026, by QKS Group
This analyst report explores the capabilities modern telecom providers need to improve pricing accuracy, manage complex agreements, streamline quote-to-order processes and maintain commercial control. Download the report to gain independent insight into the trends shaping CPQ and what differentiates today's leading solutions.
Rethinking Banking, Finance and Insurance CX in the Age of AI
CCW Digital's 2026 Vertical Market Study, paired with a CSG companion guide to deploying AI in your highest-stakes moments without compromising trust. See how banking, finance, and insurance leaders are rethinking CX as AI reshapes every journey, then put the research to work with a Trust-First AI Operating Model that defines where AI should inform, where it should recommend, and where humans must stay in control.
High-Stakes Moments in Banking
Customer expectations for communication, channels, and AI Where are banking customers’ expectations the highest? How do their preferences for channels and AI change? And most importantly, what should banks do to respond with confidence and keep more customers?
2026 Gartner Magic Quadrant for Customer Journey Analytics and Orchestration
As customer journeys become more dynamic and harder to manage across channels, Gartner research examines how vendors are helping enterprises analyze behavior, coordinate decisions, and orchestrate meaningful experiences at scale.
CSG Named a Major Player in the 2025-2026 IDC MarketScape
CSG Ascendon is named a Major Player in the IDC MarketScape 2025–2026.
See Xponent Agent Builder in Action
Are you ready to start deploying modular agents? Discover how CSG Xponent lets teams create and deploy agents that are designed to handle specific tasks.
CSG Named Leader in QKS Group SPARK Matrix™️: Customer Journey Management, Q4 2025
Discover why CSG was named a Leader in the 2025 SPARK Matrix for Customer Journey Management. Explore key capabilities and access the full analyst evaluation.
Simplify Complex Banking Deals into Seamless, Profitable Transactions
In this short demo, you’ll see how pricing, forecasting, and approvals flow seamlessly in one platform.
2026 State of the Customer Experience
Cut through the noise. Discover how clarity drives CX success in 2026 in this free report from CSG.
Demo: Experience the Power of CSG Quote & Order
Ready to experience it? Access an exclusive, in-depth demo and discover how CSG can help you close deals faster and ensure profitability with a streamlined catalog-driven quote-to-cash process, industry-leading interoperability, and unmatched self-service support.
Appledore Research: Telco-Specific CPQ Systems
Appledore finds 85% of CSPs say their CPQ meets less than 75% of needs, 50% take 3+ days to quote. Discover why a telco-specific CPQ is now a must.
See CSG Xponent Analytics in Action
See how CSG Xponent Analytics transforms complex customer data into clear, actionable dashboards that empower teams to make confident decisions in this interactive demo.