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CSG Advanced Convergent Platform (ACP)
Accelerate revenue growth with convergent billing
Discover a fully integrated, cloud SaaS customer care and billing platform built for high-volume, complex residential and commercial providers. It’s the proven foundation behind many of North America's leading cable and broadband operators, servicing 85% of the North American market.
The leading cable billing and customer care platform
Go beyond billing. CSG ACP is a unified cloud SaaS platform that combines customer care, billing, and provisioning to manage the complete cable subscriber lifecycle.
Capabilities
Flex your business for the future
Run all your cable billing on a single platform
Unify residential, commercial, and bulk billing, rating, and accounts receivables on one cable-specific platform so you can reduce complexity, improve accuracy, and free teams to focus on growth.
Process complex services with immediate or batch billing for multiple lines of business.
Support single, double, and triple play packages—including video, voice, data, and home security—in one.
Apply sophisticated discounting and proration across customer accounts and services to ensure accurate rating for bundled offers.
Use integrated AR and delinquency tools to reduce revenue leakage and manual write‑offs.
Give agents a 360° view of every cable subscriber
Use a single workspace with guided workflows and full interaction history so agents can resolve billing and service issues faster, with fewer transfers and callbacks.
Use the ASCR “Customer Central” to give agents a complete view of subscribers and services.
Guide agents through every call using automated work orders and complex scheduling.
Manage the entire subscriber lifecycle and all equipment inventory from a single GUI.
Capture a complete history of customer touchpoints across all communication channels.
Launch new cable and fiber offers faster
Keep every channel in sync with a centralized, configurable product and offer catalog so marketing, product, and IT can stand up and tweak bundles quickly without another big billing project.
Manage complex catalogs, promotions, and offers across multiple channels.
Define billing codes, offers, and promotions so agents and self‑service portals always present consistent, up‑to‑date products.
Guide agents through upgrades, downgrades, and side‑grades, minimizing entry errors and enforcing service and equipment dependencies.
Set location and segment‑based rules to support targeted campaigns and fiber build‑outs.
Keep billing and field operations in sync
Connect ACP to the systems you already rely on so orders, billing, and service stay aligned—without having to rebuild your entire tech stack.
Perform key dispatching functions directly within the billing interface, including tracking equipment operations.
Align job scheduling, quota allocation, and technician availability with order entry.
Securely share data with your existing operational and customer systems using API and event‑driven integration patterns.
Support phased coexistence with legacy applications during migration while keeping downstream processes in step.
Benefits
Optimize your cable billing experience
Modernize cable billing and customer care on a cloud SaaS platform built for where broadband and fiber are headed next.
Reduce complexity and costs
Standardize processes. Retire multiple billing and care systems and run your cable business on a single, convergent platform.
Adapt for the future
Support flexible pricing and add fiber or commercial services without re-platforming your core billing system.
Automate manual billing processes
Streamline order entry, validation, and bill runs to reduce manual touchpoints, cut errors, and shorten call handling time.
Accelerate time to cash
Use a centralized catalog and guided tools to launch offers fast, sync channels, and drive targeted upsells that improve ARPU.
Migrate with less risk
Move off legacy cable billing stacks with a structured, repeatable migration approach backed by experienced teams—so you can modernize without putting billing accuracy, cash flow, or customer experience at risk.
Extend ACP across the full customer lifecycle
CSG ACP gives you one system to manage the full order‑to‑activation process—quote, order capture, credit, provisioning, and billing. Fewer hand‑offs and spreadsheets mean faster installs, fewer fall‑outs, and the ability to send the first accurate bill sooner, improving time to cash and customer experience.
Built for cable, proven at scale
99%
migration success across 65M+ subscribers
15–35%
reduction in billing operations and infrastructure cost
Up to 97%
order accuracy and fewer billing‑related calls
Customer Stories
Cable providers modernizing billing with CSG ACP
See how cable and broadband operators have simplified legacy billing stacks, accelerated fiber and bundle launches, and improved customer experiences.
“Our number one goal is to deliver the best experience for our customers, while also providing the best tools for our employees. CSG’s platform helps make both a reality.”
Cliff HaganExecutive Vice President, Customer Operations
Consolidated multiple legacy billing platforms onto ACP as a single convergent system, reducing complexity and improving order accuracy.
Tier 1 Cable Operator
Uses ACP’s catalog‑driven products and offers to launch new cable and fiber bundles faster while keeping every channel in sync.
Regional Cable & Broadband Provider
Where ACP delivers the most impact
Market leaders in cable and broadband use ACP to simplify legacy billing, accelerate new offer launches, and support fiber‑ready growth. Common use cases include:
Modernize legacy cable billing
Consolidate multiple aging billers into a single, convergent platform without disrupting day‑to‑day operations.
Launch new cable and fiber offers faster
Use catalog‑driven products and offers to stand up new speed tiers, bundles, and convergence plays while keeping every channel in sync.
Improve billing clarity and CX
Reduce bill‑related calls and bill shock by pairing accurate cable billing with better agent experiences and clearer statements.
Purpose-built for cable and broadband
We have best-in-class solutions tailored based on industry best practices to fit your reality—not the other way around.
Modernize your cable billing and customer care operations
Share a few details about your business, and we’ll connect you with a CSG specialist to discuss how ACP can support your next stage of growth.