Transform how you engage, bill, and grow customers

ACP provides a comprehensive SaaS billing and customer lifecycle management platform built specifically for cable and broadband, including product catalog, order handling,, billing, charging, and field service management. It supports customer onboarding, provisioning, equipment workflows, and modern payment expectations across multiple channels, giving cable operators a single platform for billing, care, and subscriber management.

The migration methodology emphasizes minimizing disruption through a multi-phase approach. New services can be launched on modern platforms while legacy systems remain operational during transition. Proven tooling, data migration support, and a dedicated billing migration practice reduce risk throughout the process, enabling cable providers to modernize incrementally without forcing a full cutover that could disrupt customer-facing operations.

The platform's catalog-driven architecture enables operators to configure promotions, contract terms, and rate changes without coding. Automated notifications alert customers to upcoming contract expirations and rate changes through their preferred channels, reducing billing surprise and inbound contact volume. Journey orchestration can trigger proactive retention offers when contracts approach expiration, turning a potential churn moment into a renewal opportunity.

Field Service Management (FSM) supports scheduling, dispatch, and order orchestration for installation and repair workflows. AI is used to automate dispatch, accelerate installs, and ensure first-time-right activations. CSG delivers omnichannel communications for appointment reminders, order status updates, and proactive notifications across SMS, email, and other channels throughout the service delivery process.

Migration risk is reduced through a phased approach, pre-built data migration tooling, and parallel operation during transition.. Existing billing history and workflows are preserved throughout.