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Modern BSS capabilities, proven for telco scale
Business Support Systems (BSS)

Modern BSS capabilities, proven for telco scale

Modernize monetization, billing, and digital commerce without forcing a full rip and replace. Support B2C scale, B2B complexity, partner ecosystems, and embedded AI on a modular BSS foundation.

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What is a business support system (BSS)?

A BSS runs the business side of a telco network. It helps manage products, orders, charging, billing, revenue, and customer interactions so services stay accurate and easier to scale.

Solutions

BSS capabilities for B2C monetization and B2B growth

Support complex B2B deals, 5G and IoT services, partner ecosystems, and everyday billing operations without a risky rip-and-replace.

Manage more business models on one BSS foundation

Use CSG BSS capabilities to define, price, and bill services across consumer, B2B, and partner offers while keeping control of margin and revenue: 

  • Configure subscriptions, usage tiers, and outcome-based pricing without starting a new IT project for every offer. 

  • Apply consistent discounts, taxes, and credits across brands and regions for cleaner, more reliable billing.

  • Give finance, product, and sales teams a shared view of contract value, usage, and revenue performance. 

Make billing and service changes easier to deliver

Connect core BSS capabilities with care, self-service, and partner channels so changes flow through without constant manual rework. 

  • Expose accurate balances, usage, and entitlements to portals, apps, and care agents in real time. 

  • Send clear notifications when orders are placed, services change, or bills are ready, cutting down on confusion and support calls. 

  • Use AI to spot leakage, refine processes, and improve how you serve key segments. 

Run partner and wholesale business with more control

Use BSS capabilities to onboard partners, manage agreements, and settle shared revenue accurately across wholesale, MVNE/MVNO, and B2B2X models: 

  • Capture commercial terms, discounts, and settlement rules in one place so they are applied the same way every time. 

  • Process high volumes of usage, charges, and invoices for many partners without losing track of who owes what. 

  • Give finance and commercial teams clear views into margins, disputes, and performance by partner, product, and route. 

What you gain from BSS built for change

CSG connects commercial change to billing, service, and partner operations so launches move faster, revenue is easier to explain, and modernization feels lower risk.

When offers, contracts, or prices change, CSG helps you push  updates through to the systems and teams that need to see them. Product and finance stay aligned, front-line teams know what has changed, and customers receive bills that match what they agreed to instead of surprises that trigger calls and write-offs. 

Commercial changes that actually stick 

Real results for telco leaders

600M+
subscribers
supported by CSG-powered billing and customer lifecycle platforms
99.70%
migration success rate
across large-scale billing and BSS transitions
20x
autoscale
proven for peak events and seasonal usage spikes
15%
infrastructure cost savings
when consolidating legacy billing and revenue management stacks
Awards

Recognized for excellence

2026 Gartner® Market Guide™ for Customer Journey Analytics & Orchestration

2026 Gartner® Market Guide™ for Customer Journey Analytics & Orchestration

CSG is recognized as a Leader for real-time decision-making and orchestration capabilities, native support of outbound channels, and the ability to integrate with 150 platforms natively.

Included in Gartner® Market Guide for CSP Revenue Management and Monetization Solutions, 2025

Included in Gartner® Market Guide for CSP Revenue Management and Monetization Solutions, 2025

CSG Ascendon's inclusion in Gartner's Market Guide validates our leadership in CSP revenue management and monetization solutions.

IDC Major Player for IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications 2025 Vendor Assessment, 2025

IDC Major Player for IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications 2025 Vendor Assessment, 2025

CSG Ascendon and Xponent's Major Player designation in IDC MarketScape validates our leadership in telecommunications customer experience platforms.

Take the first step in solving your BSS challenges

Tell us where your BSS capabilities are under the most pressure, and we’ll work with you to map a phased path forward.