NEC and Netcracker Complete Acquisition of CSG Systems. The integration of CSG with Netcracker creates a more comprehensive and unified digital platform.Learn More

David Pratt

Director of Customer Experience

David Pratt is Director of Customer Experience who contributes valuable content and insights.

Published Content

blog

Guarding Against Bad Actor Fraud: The Role of Customer Journey Management

Do you and your agents really know who is calling your contact center? If not, your business may be at risk of fraud.