Jordan Alcon
Account Executive
Jordan Alcon is Account Executive who contributes valuable content and insights.
Published Content
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Are These 3 CX Must-Haves on Your Wish List?
It’s time to make your list and check it twice. Not the items needed for the office party or gifts to give, but rather your customer experience (CX) wish list for 2023 and beyond.
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What Is a Customer Journey?
Life is a journey. While this common saying is true, it’s oversimplified. Life is made up of many journeys, and each person has different destinations, itineraries and experiences along the way.
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Reduce Bill Confusion With Proactive, Personalized Outreach
“Why is my phone bill $40 higher than last month?” We’ve all had a question like this after reviewing a statement. Think back to the last time you were confused about an increase in a recurring bill.
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Targeted, Proactive Communication: The Key to Reducing Bill Confusion and Telecom Customer Churn
“Why is my cable bill $40 higher than last month’s?” Combat unexpected charges that damage customer satisfaction, loyalty, and your bottom line.