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Billing & Revenue Management
Solutions
Billing & Revenue Management
Monetize any business model
B2B Billing
Enterprise billing built for complex B2B relationships
B2C Billing
Accurate and easy-to-understand consumer billing
Bill Presentment & Experience
Deliver clear and personalized bills across channels
Business Support System
Manage more business models on one BSS foundation
Interconnect Billing
Monetize services and make partnerships profitable
Managed Services
Offload billing operations to lower TCO
Mediation
Predict issues, stop revenue leakage. and speed cash
Partner Billing
Settle multi-party partner deals to protect margins
Subscription Billling
Flexible subscription billing to drive recurring revenue
Products
CSG ACP
The #1 cable biller in North America
CSG Ascendon
Cloud-native, SaaS digital monetization platform
CSG Encompass
Designed for complex enterprise telco billing
CSG Bill Explainer
AI bill explanations reduce calls and speed payments
CSG Billing Manager
Bill with accuracy and slash remediation
CSG Convergent Mediation & Activation
Unify 5G usage, charging, and activation
CSG Data Manager
High-performance data processing
Configure, Price, Quote
Solutions
Configure, Price, Quote
Create accurate quotes fast
Order Management
Orchestrate, track, and fulfill orders
Quote-to-Cash
Manage the quote through billing and cash lifecycle
Products
CSG Quote & Order (CPQ)
The #1 ranked CPQ for complex, telco B2B
CSG Deal Manager
AI-driven smart pricing
Customer Engagement
Solutions
Customer Experience
Make every interaction earn its place
Agentic AI Solutions
AI that learns, adapts, and acts to drive real results
Customer Journey Analytics
Find the friction and fix it before customers feel it
Customer Engagement
Move customers forward, not in circles
Customer Journey Orchestration
Continuously adapt journeys based on real-time data
Customer Profile
Know each customer by behavior, not just attributes
Customer Experience Consulting
Align teams around outcomes that actually matter
Intelligent Call Routing
Accurately route inbound calls from one entry point
Omnichannel Communications
Show up consistently across channels
Workforce Automation
Get the right crew to the right job, every time
Products
CSG Xponent
Industry-leading Customer Engagement platform
Customer Communication
Solutions
Customer Communication
Design, govern, and deliver all communications
Communication Design
Simplify communication creation and design
Omnichannel Communications
Coordinate every channel with shared context
Email
Make email part of the journey, not just a campaign
Print and Mail
Send communications without compliance risk
SMS
Trigger timely alerts powered by real-time decisions
MMS
Deliver rich, visual messages that increase response
Rich Communication Services (RCS)
Secure, branded messaging
Voice
Understand and route voice communications
Products
CSG Field Service Management (FSM)
Real-time customer updates from onsite techs
CSG Xponent
Industry-leading Customer Engagement platform
Network Solutions
Solutions
Network Solutions
Monetize 5G with charging, policy, and mediation
Network Messaging
Future-proof 5G messaging on any network
Mediation & Activation
Eliminate rating errors with AI-ready, 5G mediation
Policy Control
Monetize every 5G session with real-time policy control
eSim
End-to-end eSIM management
Products
CSG Field Service Management
Get the right tech to the right job on time, with fewer truck rolls
Entitlements-as-a-Service
eSIM-ready entitlements for iOS & Android
Payment Solutions
Solutions
Embedded Payments
Embed secure payments directly into your software
Fraud & Risk Management Solutions
Stop bad transactions before they happen
Merchant Services
Merchant services to power and grow your business
Payment Acquiring & Processing
Make getting paid easy
Payment Facilitation
Own payment facilitation from end to end
Payment Gateway Orchestration
Orchestrate multiple payment service providers
Payment Solutions
Payment solutions designed for all businesses
Processing Payouts
Send secure funds to vendors, staff, and customers
Products
CSG Forte
Industry-leading payment processing platform
Wholesale & Partner Management
Solutions
Wholesale & Partner Management
Build and monetize a diverse partner ecosystem
Voice Quality Testing
Stop poor voice quality from driving churn
Roaming Testing
Protect roaming revenue and CX
Contact Center Testing
Keep users connected and deliver quality service
Products
CSG Assure
Network performance testing anywhere in the world
CSG Digital Partner Management
Centralize digital partner management
CSG Digital Wholesale
Reduce wholesale errors and delays
Who We Serve
By Team
IT & Engineering
Ensure reliability of mission-critical business systems
Billing & Operations
Power behind the scenes of your billing operations
Marketing & Growth
Reach customers to grow lifetime value
Digital Product & Transformation
Digitally transform your business
Customer Experience
Boost customer satisfaction and loyalty
Contact Center & Support
Improve first-call resolution
Payments, Finance & Revenue
Safeguard transactions to maintain steady cash flow
Procurement & Sourcing
Everything your team needs to work with CSG
By Industry
Cable & Broadband
Deliver faster, reliable cable and broadband service
Commercial & Institutional Banking
Manage complex banking relationships with clarity
Credit Unions
Compete with banks through strong member ties
Fiber
Launch fiber faster, cut ops costs, and hit ROI targets
Financial Services
Build confidence in every financial interaction
Healthcare
Support experiences across the healthcare continuum
Insurance
Personalize insurance communications and payments
Government
Engage citizens when it matters most
Media & Technology
Digital experiences with AI-enabled solutions
MVNEs/MVNOs
Rapid MVNO onboarding and support to scale growth
Retail
Turn transactions into repeat customer relationships
Retail Banking
Deepen everyday relationships beyond transactions
Satellite
Monetize and scale global satellite services
Telecommunications
Win loyalty in a high-churn, high-demand market
Tolling & Smart Mobility
Turn drivers into repeat tolling customers
Utilities
Streamline customer interactions without disruption
Wireless
Stand out in a price-sensitive, fast-moving market
By Use Case
Order & Onboarding
Get customers started faster and reduce early churn
Account Security & Risk Management
Protect customers while safeguarding revenue
Customer Care & Service
Resolve issues quickly and lower support costs
Promotions & Offers
Drive higher conversion with timely, relevant offers
Billing
Turn complex billing into accurate, reliable revenue
Payments
Increase successful payments and improve cash flow
Resources
Resource Center
Practical guides and resources to support your work
Customer Stories
See how enterprises like yours are driving real results
Industry Reports
Research and insights to help you stay ahead
News & Insights
Fresh perspectives to sharpen your strategy
Webinars
In-depth conversations with experts and customers
CSG Global Telco Learning
Training programs that align with your goals
Trust Center
How we keep data safe and secure
Contact Us
Start the conversation with our team
Why CSG
About CSG
Who we are and the purpose that powers us
Approach to AI
AI products and solutions that solve real problems
Awards & Recognition
Recognition that reflects our commitment
Why CSG
What sets us apart and the value we deliver
Global Impact
How we create meaningful impact around the world
Industry Associations
The communities advancing our industry together
Our Customers
Who we serve and the outcomes they achieve
Our Partners
The strategic alliances that extend our reach
Integrations
Connect your ecosystem
Products & Solutions
Who We Serve
Resources
Why CSG
Schedule a Demo
NEC and Netcracker Complete Acquisition of CSG Systems. The integration of CSG with Netcracker creates a more comprehensive and unified digital platform.
Learn More
Kristen Lean
CX Solution Engineer
