Lauren Krueger
Executive Director CX Strategy & Sales
Lauren Krueger is Executive Director CX Strategy & Sales who contributes valuable content and insights.
Published Content
blog
Leverage Smarter Notifications to Improve Omnichannel Telco Customer Experience
Thousands of consumers are cutting the cord—switching from cable or satellite TV to streaming services. For the first time, streaming has outpaced cable. In July of 2022, streaming accounted for 34.
blog
3 Telecom Customer Retention Strategies Fueled by Consistent Communications
Customer acquisition is important for any business, but it turns out that retention is even more so. The most successful growth companies in the world generate 80% of their value creation by...