CSG Digital Wholesale

With the advent of 5G and Internet of Things (IoT), we are now entering a new era of partnerships. CSPs are working with a new and diverse range of organizations not only to strengthen their core network capabilities, but also to extend their footprint into new markets.

However, managing more partners and the complexities that come with new relationships will be challenging. Many new requirements will need to be supported from onboarding through to catalog-driven orchestration and complex multi party settlement for B2B2X business models.

CSG Digital Wholesale is proven to rate and bill for digital services, as well as more traditional services like voice and messaging. Adapt in real time to get the most advantageous rates, and bill for services based on digital rights, licensing, vending, and other types of agreements. CSG Digital Wholesale also offers the option for direct carrier billing, allowing CSPs to incorporate charges for digital services onto the end consumers' bill.

CSG Digital Wholesale helps CSPs rate and bill for digital services

• Subscription Services

• OTT Services

• Cloud Services

• 5G Network Slicing

• Mission Critical IoT Services

• Massive IoT Services

Retail customers aren't the only ones who expect a self-service experience—26 percent of telco B2B customers are looking for better customer support and problem resolution. CSG Digital Wholesale provides self-service enablement for voice, allowing CSPs to do paperless interconnects, promote and receive offers, and view account status from a single interface. CSPs can also top-up and gain real-time insight into performance.

With more pressure on voice margins and increased competition, CSPs need a way to increase revenue. With CSG Digital Wholesale, CSPs can trade outgoing traffic for revenue-generating inbound traffic, and manage the complexity of multiple dynamic deals with multiple partners. The Deal Management solution helps CSPs optimize deal agreements processes to reduce expenses and maximize margins.

Fraud cases are driving an increasing number of disputes between CSPs, carriers and end customers.

Industry losses are at a staggering $26 billion every year and impacting the bottom line. Fraud combined with bad debt when working with new partners who are less established and credit-worthy. CSPs will need to be geared up for credit and dispute management, and prove to other partners that they have a quality network.

CSG Digital Wholesale utilizes active fraud detection and Live Traffic Analysis to detect and stop traffic on CSPs' networks, and ensure that credible partners receive the service they're paying for. If any disputes arise, CSG Digital Wholesale provides Dispute and Reconciliation Management and Credit Management solutions that allow CSPs to automatically process partner files and reconcile traffic against disputed line items.

The dynamic nature of digital services requires costs to be continuously optimized based on market rates available. There is also a desire to enhance service levels to partners and customers ensuring QoS issues are addressed 24/7. CSPs need a way to qualify carriers, not only with test calls, but also through limited exposure to live traffic.

CSG Digital Wholesale automatically handles the routing process using routing algorithms based on linear programming. The commercial, QoS and capacity-based routing algorithms provide updates on various network elements.

Proactively monitor quality, all the way from your network to the end subscriber, with CSG Digital Wholesale. We help carriers protect and secure margin through guaranteed CLI delivery and other key quality features like SMS testing, roaming testing and contact center testing.