Customer Story
State Expands Public Assistance Reach With CSG’s Secure, Integrated Communications
Facing a surge in applications for Medicaid, CHIP, and SNAP, a state health and human services department used CSG solutions to streamline the application process. Discover how integrated digital and print communications helped the agency reach more constituents, more efficiently.
Get Critical Application Interactions Right
Don’t just keep applicants informed. Keep them moving along the journey. With CSG Xponent, you can use omnichannel communications to reach people where they’re at, and personalized notifications to drive them to act.
- Easy Scheduling: Encourage applicants to book appointments and other services through digital channels.
- Personalized Reminders: Send proactive confirmations to reduce no-shows.
- Real-Time Updates: Keep applicants informed with timely status notifications on their appointments and documentation requests.
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