Toll Talk Podcast Library
Toll Talk brings together industry leaders and CSG experts to explore the trends, technologies, and rising customer expectations transforming tolling and transportation.
Across the series, listeners gain practical insight into smarter payments, toll statements and notices, trusted communications, AI, seamless service, and the strategies agencies need to stay ahead of what’s changing now and what comes next.
Beyond the Transaction: The Future of Payments, Partnerships, and People
What happens when payments become almost invisible? Luis Guzman, Senior Sales Executive, Strategic Partnerships, explores how digital wallets, AI-driven payment orchestration, embedded finance and interoperability are transforming transportation—while making payment experiences more flexible, inclusive, and accessible.
Why Customers Don’t Trust Your Messages (and How to Fix It)
Customers are constantly surrounded by notifications, emails, and texts, so how can organizations earn their attention and trust? Keith Wilson, Executive Director of Product, shares insights from powering billions of customer communications and reveals what drives engagement, response, and trust in today’s digital landscape.
The Road to Better Customer Experience
Customer expectations are evolving — and tolling agencies are feeling the pressure to deliver faster, clearer, and more seamless experiences than ever before. Christine Korenek, Senior Sales Executive, and Pat Wicketts, Executive Director of Communication, Design and Delivery, explore how tolling agencies can use data, transparency and predictive service to create more seamless, customer-first experiences.
AI, Efficiency & Creating Seamless Customer Experiences in the Tolling and Transportation Industry
Pat Wicketts, Executive Director of Communications Design and Delivery at CSG, discusses the importance of focusing on the customer journey, protecting customers from scams, using AI technology in tolling, and the future of customer communications in the tolling and transportation industry.
Smarter tolling, proven results
Turn every tolling interaction into a faster, simpler, and more trusted customer experience. Discover how CSG helps tolling operators modernize statements, notices and reminders across print and digital channels to accelerate collections, reduce time to pay by 18%, increase digital payments by more than 11%, and lower service costs.
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