Drive an Exceptional Customer Experience in the Tolling Industry
CSG takes a holistic and data-driven customer journey approach. We leverage best practices and technological advancements from a multitude of verticals to help our customers see real business results.
Accelerate the statement to payment experience
Today's drivers expect convenient, multi-channel options for payment. CSG helps you transform the statement-to-payment process with a unified solution. Reduce call center volume, improve collections, and drive digital adoption, all through a single, trusted partner.
Increase on-time payments with a hybrid print and digital approach designed to empower your customers with multichannel, self-service payment options. Streamline operations with one trusted partner, leveraging automation and top security to free up resources.
The benefit to your business:
Improve collection rates with 3x increase in responsiveness
Reduce average time to payment by 18%
Reduce general billing-related call center volumes by 20%
Improve response rates by 22% with print and digital hybrid approach
One solution for effortless customer engagement & efficient collections
Customer Communications
Let people connect to their tolling provider anytime, anywhere, on any device.
End-to-end management of all communications channels
Fully-integrated print & mail, voice, SMS, email, social media and more
Content design and presentation tools
Ensure compliance and improve engagement
AI-Driven IVR
Provide tomorrow’s service experience, available now in 88+ languages.
Scalable, device-agnostic AI applications
Leverages multi-intent understanding and contextual awareness
Draws from organization’s knowledge base
Experience Design
Turn everyday interactions into outstanding digital experiences.
Consulting and research services
UX and UI design
Online self-service portals
Payments
Enable tolling operators to accept payments through any channel.
Credit and Debit card, ACH, and digital wallet payments
Online, in-person and mobile platforms
Text-to-Pay
Secure and compliant transactions experience
Multichannel payments with individual secure forms
Customer Journey Management
Drive contextual, real-time communications.
Build a real-time unified customer profile
Trigger the next best action to meet the customer at their moment of need
Leverage journey analytics to optimize with every interaction
Are you ready to optimize your tolling processes?
Let’s partner to take your tolling operations to the next level.
Related resources
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AI, Efficiency & Creating Seamless Customer Experiences in the Tolling and Transportation Industry
