Telecom Business Intelligence

Turn telecom operational data into governed, conversational analytics

DNA Data Warehouse is a governed, cloud-native data warehouse that holds the billing, payments, usage, and service activity data processed across your core business systems. DNA Data Assistant sits directly on top of the data warehouse, providing AI-powered analytics and giving business users a natural language interface to ask questions and get direct answers back — without SQL, without a data migration, and without waiting on a BI team.

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Benefits

Remove the bottleneck between your data and decisions

Get direct answers, skip the dependency

Type a question the way you’d ask a colleague. DNA Data Assistant queries DNA Data Warehouse directly and returns data points, charts, and exportable tables.

Build on what you already have

No data migration, no new infrastructure. DNA Data Assistant is pre-built on top of the DNA Data Warehouse your business already runs on.

Trust every answer

Every answer draws from the same governed DNA Data Warehouse your Analytics and Data Operations teams already trust. It reads data and does not write to or modify the underlying environment.

Decide faster, wait less

No more multi-day waits for a static report. Get an answer while the decision still matters.

Query across domains, not tools

Ask about billing, payments, usage, and service data analytics from one interface instead of switching tools, with more domains added as the platform expands.

Go from raw data to instant analytics and answers

DNA Data Warehouse and DNA Data Assistant work together to eliminate data silos, slow reporting cycles, and analyst dependencies across customer billing, payments, usage and service operations.

Get answers without SQL or analyst requests

Type any data analytics question in plain language and get an answer back in seconds — no SQL, no table names.

What are our credit card payments month to date?
What’s driving disconnects this month?
What’s our unearned revenue this quarter?
What’s our ARPU trend by region?
How is churn tracking against last quarter?

Analyze the data your team already trusts

DNA Data Warehouse securely organizes your customer care, financial and operational data in one place, so DNA Data Assistant can quickly answer questions using the data analytics your team already relies on.

Secure, governed access to trusted business data
Reliable data availability across multiple locations
Flexible capacity to support growing big data analytics needs
Tools for authorized users to create analytics tables and views

Trace revenue, ledger, and tax activity

Granular general ledger and financial summary views give finance teams account-level detail for auditing and reconciliation, down to the subscriber level.

Financial summary views for accounts receivable, bad debt, deposits, late fees, and tax
Ledger reporting delivered in phases for increasingly granular subscriber-level detail
Credit card transaction visibility
Service code financial auditability

Put AI-powered telecom insights to work faster

Unlike self-configured AI query tools that require you to define your own data structures first, DNA Data Assistant is pre-built around the operational data your telecom business already runs on.

No SQL or query logic required before asking your first question
Frees analyst and BI capacity for deeper, higher-value research
Expanding platform — more data domains added as capability grows

Scale insights across cable, broadband, wireless, and fiber

Purpose-built for communications service providers running billing, payments, usage, and service data across cable, broadband, and wireless lines of business, with support for customer care, financial, and back-office operational data.

Every feature draws from the same governed data foundation — none require a new system, data migration, or specialized training.

Ask questions the way you’d ask a colleague and get answers back without writing SQL or knowing table names. DNA Data Assistant translates the question into the right query against your governed data and returns a usable result — a data point, chart, or exportable table.

Trusted to deliver real results

Seconds

Time to get an answer instead of a multi-day report wait

Zero

Data migrations required to use DNA Data Assistant

Industries

Analytics built for telecom, not generic BI

DNA Data Warehouse and DNA Data Assistant are built around the operational realities of telecommunications providers — from cable and broadband to wireless and fiber.