How M1 Modernized B2B Billing and Accelerated Time-To-Revenue
The customer
M1 serves over two million customers in one of the world’s most advanced digital economies. The company is recognized for delivering innovative, tailored solutions and bringing cutting-edge technology to market.
The challenge
As Singapore’s digital economy accelerated, M1 recognized that its aging billing system could no longer support its ambitions. Costly to maintain and slow to adapt, the legacy platform limited agility and introduced operational inefficiencies.
Manual workarounds and a rigid architecture made it difficult to scale enterprise services or meet growing expectations for digital engagement.
Rather than treating billing as a back-end function, M1 saw an opportunity to transform it into a strategic enabler—supporting faster innovation, improved accuracy, and better customer outcomes.
The solution
Summary
“Together with CSG, we’ve moved from a limited legacy platform to a modern, scalable billing foundation that lets us run the business more efficiently and gives us a strong roadmap to innovate for our customers in the years ahead.”
“M1 set out to give enterprise customers what they value most: the power to act fast and adapt without limits. They led a sweeping B2B modernization driven by clear vision and hands-on leadership. Together, we’ve moved M1 to a SaaS billing foundation that empowers them to respond rapidly to new business demands and protect revenue, all while setting the pace for innovation in a very competitive digital-first market.”
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