One NZ Doubles NPS and Launches New Products in Days
One NZ Wholesale is now set up as a private cloud service on Amazon Web Services (AWS). The company can respond to market demands and roll out features, functionality, and products faster than ever before.
Summary
The customer
One NZ is a leading telecommunications provider delivering high-performance mobile, fiber and fixed broadband services nationwide. With a deep commitment to reliability and innovation, One NZ powers the digital infrastructure that keeps New Zealand’s people, businesses and communities connected and thriving.
The challenge
One NZ’s wholesale division set out to transform the customer experience by enabling true self-service. Their vision: empower clients to track orders from delivery through deployment, all at a glance.
But making this shift meant moving away from manual processes—ordering by phone, text or templated emails—to a digital-first approach. The company needed a way to deliver a modern experience that could keep pace with rapid product launches and rising customer expectations.
“Moving to a cloud-based architecture has been one of the best decisions we’ve ever made.”
