Pat Wicketts
Executive Director, Communications Design & Delivery
Pat Wicketts is Executive Director, Communications Design & Delivery who contributes valuable content and insights.
Published Content
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3 CX Strategies to Improve Toll Collection
The tolling industry is booming, with more than 6,500 centerline miles in 34 U.S states . Toll authorities collect more than $100 billion in annual revenue globally from more than 1 billion drivers.
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5 Strategies ‘Buy Now, Pay Later’ Lenders Can Use to Improve Customer Experience and Regulatory Compliance
Explore 5 effective strategies for buy now, pay later lenders to enhance customer experience while ensuring strict adherence to regulatory requirements. Read more on csgi.com
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When Was the Last Time a Tolling Notice Made You Want to Pay It?
Think about the last time you opened a bill. Maybe it was for electricity, your phone or a streaming service.
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Toll Road Text Scams Are a Trust Problem. RCS Helps Fix It.
A driver gets a text saying they owe a toll. It looks plausible. It might even reference a real roadway they used. But they hesitate.