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CSG Customer Story

How VicTrack cut deployment times by 30% and boosted ROI

26

products consolidated from hundreds

30%

of transactions via digital channels

30%

improvement in design and run time processes

3,000km

of telco network to public transport servicing business partners

Young business colleagues collaborate around desktop PC while working in the office.

Summary

VicTrack transformed its telecommunications business by implementing CSG Quote & Order, cutting process and deployment times by nearly 30%. The automated platform consolidated hundreds of offerings into just 26, giving teams full visibility and control. With faster delivery and improved governance, VicTrack confidently brings efficient, customer-focused solutions to partners across Victoria.

The Customer

VicTrack is an Australian company that owns Victoria’s rail transport land, assets and infrastructure. As a trusted partner to government and industry, they enable safer journeys, smarter networks and long-term innovation across Victoria’s public transport system.

The Challenge

VicTrack was struggling with slow and expensive manual quoting, pricing and qualifying processes, resulting in slow time to market and low ROI.

With an unsustainably high number of offerings and an inability to take on multiple projects efficiently and cost effectively, VicTrack needed a configure, price, quote (CPQ) and order management solution that would simplify and accelerate the process of taking new products to market.

The Solution

VicTrack chose CSG Quote & Order to drive its digital transformation. By automating and streamlining quoting, pricing and order management, VicTrack cut process and deployment times by nearly a third. The platform consolidated hundreds of offerings into just 26, making it easier to launch new solutions and wholesale excess capacity to other carriers.

Enhanced traceability and workflow capabilities give the team full visibility into discounts, term changes, approvals and signoffs, speeding up response and delivery while improving governance across every project.

CSG accelerates the delivery of VicTrack’s telecommunications solutions across both public and enterprise applications, with a portfolio including Dark Fiber, Transmission, Layer 2 P2P & VPN, Layer 3 IPVPN, Field Services, Telephony (SIP, IP, PBX) and Managed Telco Services.

“This is more than a transaction, it’s a partnership. CSG has gone above and beyond.”

Bruce Moore, Executive General Manager, Telecommunications

VicTrack

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