Utilities

It's your responsibility to make sure the resources you provide are reliable and affordable. It's our job to make sure the way you engage with your customers is, too.

Power Their Homes, Power Your Business

The earth has finite natural resources. As a steward of these resources, your job is provide power as safely, cleanly and affordably as possible. But you also need to help customers do their part to sustain the environment, whether it’s signing up for paperless bills or learning about the latest energy saving tips.

CSG helps utilities engage with millions of customers over print, voice, SMS, email and more. Use our solutions to design and deliver billing statements to your customers with the smallest environmental impact possible. Build IVRs to field customer calls at scale and use surveys to gauge customer satisfaction. And control your technicians’ scheduling and routing with our field service management solution. We also offer multiple payment options so customers can pay their bills whichever way is easiest for them.


Communicate Responsibly

CSG’s customer engagement solutions for utilities span the entire customer journey, from onboarding to installation to customer care. We make all of your communications work together, better. We can help you design a cross-channel communication strategy of SMS notifications, email bill pay reminders, and complementary cross-sell to drive paperless adoption. And we offer the field solutions to get your technicians to the right job at the right time, so you can restore power as soon as possible.

Flexible Payment Methods

Let customers pay their bills when, where and how they want with CSG’s payment options. We offer online and traditional payment options, including credit, pin-less debit, ACH/EFT, and stored payments. Customers can pay on your website, over the phone, through encrypted PDFs or by mail. Or they can set up automatic payments so they’re covered every month.

Leverage the Power of Design

CSG works with you to design clear, easy-to-read statements for your customers. Highlight key information like usage, balance due, account number and payment date, so customers can quickly find the information they need. You can also call out energy savings tips so customers know how to get the most out of their energy spend. And reduce your environmental impact and reliance on paper with online account management and payment options.

Take Care of Your Customers

If the power goes out, make your team has the tools they need to get it up and running again. Manage your entire field service team from a single solution. We offer real-time technician tracking and routing to get them to the right job as soon as possible. Send customers notifications when there’s an outage or when they have an appointment, and let them know when resources are available again.


Capabilities

Payments

Today’s payment options go way beyond cash or credit. Work with CSG and Forte, a CSG company, to let customers make payments when, where, and how they want.

Customer Experience

A great customer experience isn’t based on just one experience. It’s the sum of every interaction a customer has with your company. Each interaction has to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That’s where CSG can help.


Resources

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Improving Mover Retention With Proactive Customer Engagement

eBook | 11.2 MB

Companies need to engage with customers before, during and after their movers’ journey—and they’ll need the right data and channels to do it. ...

Transforming Your IVR from Frustrating to Phenomenal

White Paper | 8.1 MB

A good IVR experience should be quick, intuitive and seamless. Customers dial in, provide context for their call to achieve resolution, whether it ...

10 Questions to Ask When Evaluating a Digital Service Platform Provider

Brochure | 2.0 MB

Looking for a digital service platform provider and aren’t sure which one to choose? Here are 10 questions you should ask when making your decisi ...

Four Keys to Modernize Your IVR

eBook | 9.8 MB

Siri, Alexa, and Hey Google have refreshed consumers’ perception of voice. While they may not be keen to talk to a repr ...

Secure Payroll Solutions

Data Sheet | 1.3 MB

CSG offers a comprehensive suite of secure payroll solutions that enable organizations to streamline the payroll process and ensure that recipients ...

The Journey of Strategic Business Communications

White Paper | 1.8 MB

Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...