
Let customer service representatives (CSRs) quickly and easily access account information to provide a great customer experience with ACSR. Customer service representatives (CSRs) can easily navigate the platform and switch between screens to perform customer care and billing functions. In addition, CSRs can view all the services their customers have. Reduce agent training time with an easy-to-learn, intuitive interface.
Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...
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“CCW Market Study: The Future of the Contact Center in 2019” dives deeply into a variety of technologies, best practices and case studies that ...
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Learn how CSPs can cut through the clutter with a more strategic approach to offer management.