Customer interaction is a key part of delivering reliable and efficient customer service. Provide agents with accurate and detailed customer information with ACSR.

Deliver reliable and efficient customer service

Let customer service representatives (CSRs) quickly and easily access account information to provide a great customer experience with ACSR. Customer service representatives (CSRs) can easily navigate the platform and switch between screens to perform customer care and billing functions. In addition, CSRs can view all the services their customers have. Reduce agent training time with an easy-to-learn, intuitive interface.

Related Portfolio Items

Customer Interaction Tracking

Make your CSRs more aware of their customers’ needs and more efficient when dealing with each individual customer inquiry.



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Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast


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Brochure | 214.6 KB

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Best Practices for Building Better Offers

White Paper | 1.5 MB

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