CSG ACSR

Customer interaction is a key part of delivering reliable and efficient customer service. Provide agents with accurate and detailed customer information with ACSR.

Deliver reliable and efficient customer service

Let customer service representatives (CSRs) quickly and easily access account information to provide a great customer experience with ACSR. Customer service representatives (CSRs) can easily navigate the platform and switch between screens to perform customer care and billing functions. In addition, CSRs can view all the services their customers have. Reduce agent training time with an easy-to-learn, intuitive interface.


Related Portfolio Items

Customer Interaction Tracking

Make your CSRs more aware of their customers’ needs and more efficient when dealing with each individual customer inquiry.


Resources

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CCW Market Study: The Future of the Contact Center in 2019

Industry Report | 1.6 MB

“CCW Market Study: The Future of the Contact Center in 2019” dives deeply into a variety of technologies, best practices and case studies that ...

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You’re always striving to be better, smarter and faster than your competitors. You can’t do that if you’re laboring over day-to-d ...

Best Practices for Building Better Offers

White Paper | 1.5 MB

Learn how CSPs can cut through the clutter with a more strategic approach to offer management.