Maintain a complete history of customer interactions with CSG Customer Interaction Tracking (CIT). Improve customer service, reduce time spent investigating customer service issues, and provide a single, consolidated historical contact and transaction summary.
CIT is an add-on module to ACSR, CSG’s customer care solution. Customer service representatives can use CIT to enter notes, log information, and schedule reminders about their customer’s concerns.
In the past, different departments owned different communication channels. This created maintenance issues and impacted consistency, since customer ...
CSG Journey Orchestration helps you engage customers in real time with timely, personalized and relevant communications. Bridge the touchpoint gaps ...
Almost 90 percent of customers think brands need to work harder at creating a seamless experience. But with disconnected communication channels and ...
As a handful of operators begin to make progress on prioritizing customer loyalty, this report will explore how four CX practitioners are overcomin ...
Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...
A global company had an IVR system that didn’t live up to its high-tech reputation. Struggling to understand customer requests, the system misrou ...
“CCW Market Study: The Future of the Contact Center in 2019” dives deeply into a variety of technologies, best practices and case studies that ...
You’re always striving to be better, smarter and faster than your competitors. You can’t do that if you’re laboring over day-to-d ...
Learn how CSPs can cut through the clutter with a more strategic approach to offer management.