CSG Customer Interaction Tracking

Make your agents more aware of customer needs and more efficient when dealing with each individual customer inquiry. Use CSG Customer Interaction Tracking.

Real-time access to customer contact history

Maintain a complete history of customer interactions with CSG Customer Interaction Tracking (CIT). Improve customer service, reduce time spent investigating customer service issues, and provide a single, consolidated historical contact and transaction summary.

CIT is an add-on module to ACSR, CSG’s customer care solution.​ Customer service representatives can use CIT to enter notes, log information, and schedule reminders about their customer’s concerns.


Resources

Explore

  • By Type

CCW Market Study: The Future of the Contact Center in 2019

Industry Report | 1.6 MB

“CCW Market Study: The Future of the Contact Center in 2019” dives deeply into a variety of technologies, best practices and case studies that ...

CSG Managed Services

Brochure | 221.4 KB

You’re always striving to be better, smarter and faster than your competitors. You can’t do that if you’re laboring over day-to-d ...

Best Practices for Building Better Offers

White Paper | 1.5 MB

Learn how CSPs can cut through the clutter with a more strategic approach to offer management.

CSG Customer Service Solutions for Utilities

Data Sheet | 479.4 KB

Today’s business climate is more challenging than ever. Utility service providers must do more with less, while still delivering personalized and ...