CSG Customer Interaction Tracking

Make your agents more aware of customer needs and more efficient when dealing with each individual customer inquiry. Use CSG Customer Interaction Tracking.

Real-time access to customer contact history

Maintain a complete history of customer interactions with CSG Customer Interaction Tracking (CIT). Improve customer service, reduce time spent investigating customer service issues, and provide a single, consolidated historical contact and transaction summary.

CIT is an add-on module to ACSR, CSG’s customer care solution.​ Customer service representatives can use CIT to enter notes, log information, and schedule reminders about their customer’s concerns.



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