Maintain a complete history of customer interactions with CSG Customer Interaction Tracking (CIT). Improve customer service, reduce time spent investigating customer service issues, and provide a single, consolidated historical contact and transaction summary.
CIT is an add-on module to ACSR, CSG’s customer care solution. Customer service representatives can use CIT to enter notes, log information, and schedule reminders about their customer’s concerns.
In the past, different departments owned different communication channels. This created maintenance issues and impacted consistency, since customer ...
CSG Journey Orchestration helps you engage customers in real time with timely, personalized and relevant communications. Bridge the touchpoint gaps ...
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“CCW Market Study: The Future of the Contact Center in 2019” dives deeply into a variety of technologies, best practices and case studies that ...
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