CSG Customer Interaction Tracking

Make your agents more aware of customer needs and more efficient when dealing with each individual customer inquiry. Use CSG Customer Interaction Tracking.

Real-time access to customer contact history

Maintain a complete history of customer interactions with CSG Customer Interaction Tracking (CIT). Improve customer service, reduce time spent investigating customer service issues, and provide a single, consolidated historical contact and transaction summary.

CIT is an add-on module to ACSR, CSG’s customer care solution.​ Customer service representatives can use CIT to enter notes, log information, and schedule reminders about their customer’s concerns.


Resources

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CX Market Leaders In Telecoms: Expert Insights eBook

eBook | 2.7 MB

As a handful of operators begin to make progress on prioritizing customer loyalty, this report will explore how four CX practitioners are overcomin ...

Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast

Podcast

Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...

Customer Success Story: Multinational Technology Company Provides Better CX with Conversational AI

Customer Story | 5.1 MB

A global company had an IVR system that didn’t live up to its high-tech reputation. Struggling to understand customer requests, the system misrou ...

CCW Market Study: The Future of the Contact Center in 2019

Industry Report | 1.6 MB

“CCW Market Study: The Future of the Contact Center in 2019” dives deeply into a variety of technologies, best practices and case studies that ...

CSG Managed Services

Brochure | 221.4 KB

You’re always striving to be better, smarter and faster than your competitors. You can’t do that if you’re laboring over day-to-d ...

Best Practices for Building Better Offers

White Paper | 1.5 MB

Learn how CSPs can cut through the clutter with a more strategic approach to offer management.