Journey Solutions

Customers won’t settle for average experiences. Understand your customers, know who they are and deliver a real-time, always-on, contextually relevant experience with CSG’s journey solutions.

Deliver Extraordinary Experiences

Business leaders across every department face the challenge of delivering great experience for their customers and stakeholders every day. Too often, the tools at their disposal are powerful, but disconnected. To thrive, they must break down the silos in their organization to understand, anticipate, and deliver against customer needs and desires. All while empowering employees with intuitive technology that helps them better understand customers and meet their needs. 

The perfect combination of journey mapping, planning, analytics and orchestration is here. CSG’s comprehensive toolkit of customer journey solutions have upended the paradigm of siloed data, siloed decisioning and incoherent messaging. CSG’s journey solutions ensure you understand your customers wherever they interact with you. When you know what customers want, you can deliver the experiences they deserve at every step.  

Journey Solutions Features

CSGjourney solutions power the future of customer experience, unifying data, driving intelligent decisioning, analyzing every customer interaction and optimizing journey performance. By connecting with your existing data systems and communications technologies, CSG makes it easy to get started and see results. 

Be Bold

Deliver the experience your customers deserve by understanding their true needs and proactively adding value.  

Unify Data and Decisioning

Ingest and orchestrate data from any source with powerful business logic and the power of automated decisioning. 

Embrace The Power

Use our intuitive journey design, analytics, and orchestration tools as a force multiplier for your own experience and journey know-how.  


Journey as a Service

Want to launch journeys faster than you could code them? Leverage industry-specific, pre-packaged starter kits and experience design services to launch high-value journeys in under 90 days.

Journey Orchestration

Consumers expect seamless experiences across all touchpoints with brands they do business with. Predictively orchestrate conversations that are consistent and relevant to the customer’s journey with CSG. 

Journey Analytics

Your customer’s journey can start anywhere—and go everywhere. With so many potential paths, you need a way to discover, measure and monitor the journeys that matter.



  • By Type

Webinar – The 3 Phases of a Customer Journey-Centric Transformation

Video | 79.6 KB

To become customer journey-centric, it requires a change in the DNA of your organization at every level of the business. Jou ...

Context Is Key: How to Break Through The Notification Noise to Drive Customer Engagement

eBook | 12.4 MB

Today, batch-and-blast mass communications are no longer good enough. Improving customer engagement now requires context-dri ...

SPARK Matrix™: Customer Journey Analytics (CJA) 2021

Industry Report | 1.3 MB

This research report from Quadrant Knowledge Solutions explores the rapidly changing customer journey analytics marketpl ...

Bridging The Experience Gap In The Pharmaceutical Industry

eBook | 1.9 MB

Despite data challenges, legal risks and significant development costs, customer experience is a major competitive differentiator in the pharmaceut ...

Don’t Let Customers Ghost Your Brand: Keeping Brand Loyalty Alive With An Omnichannel Strategy

eBook | 2.7 MB

Just like “ghosting” in the social sense, customers can abandon your brand for reasons you don’t know. But you can learn why customers ghost ...

National Life Insurance Agency Revolutionizes Lead Management Systems with CSG Journey Orchestration

Customer Story | 1.6 MB

A major life insurance provider was redesigning their lead management process to more quickly balance the demands of th ...