CSG Precision eCare

“The future is digital” is an obsolete statement. Customers already expect digital customer service. Offer intuitive, holistic brand eCare to your customers with CSG.

Modular, Scalable, Integrated Self-Service Enablement

Cut costs and increase efficiency by giving customers what they crave most: convenience. Let customers set up order times, upgrade their service and pay online through web-based self-service portals—all when and how they want. It’s customer service on their terms.

Precision eCare is a web-based suite of self-service solutions which allows you to customize your electronic interactions with your customers through multiple online channels and applications. The suite supports bill pay, activity monitoring and alerting, ordering, marketing, and more. Better manage customer preferences and improve retention, loyalty, and satisfaction with Precision eCare.

Precision eCare Portfolio

Precision eBPP

Make it easy for customers view and pay their bills on your website. Decrease any days sales outstanding (DSO) with multiple payment options so that they’re more likely to follow through. To avoid any outstanding payments, keep customers in the loop with monthly email reminders.

Precision eMail

With hundreds of billions of emails sent every day, how can you make sure your bills, statements and promotional emails are read by customers? Use CSG Precision eMail.

Payment Kiosks

What if you could streamline the payment process in your retail stores—and let your employees focus more on making sales and less accepting payments? CSG’s kiosk solution lets you do just that.


Your customers have enough bills to pay and too many places to pay them. Make the billing process easier and let customers pay all their bills from one place with Consolidator.


Making a good impression on customers has never been more critical than in today’s competitive communications marketplace. Use real-time, personalized videos to explain common account information to new and existing customers, and make your brand stand out.



  • By Type

Vaccine Communications

Brochure | 3.0 MB

While your supply chain and clinical teams figure out how to handle the distribution, have you determined how you’ll effectively respond to the d ...

CX Market Leaders In Telecoms: Expert Insights eBook

eBook | 2.7 MB

As a handful of operators begin to make progress on prioritizing customer loyalty, this report will explore how four CX practitioners are overcomin ...

Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

The Agility Imperative: How Contact Centers Can Adapt and Scale to Serve Tomorrow’s Customers

White Paper | 2.5 MB

Today’s contact centers are not ready. They struggle to adapt to call spikes. They can’t track customers to anticipate their needs. At the same ...

Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast


Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...

The Journey of Strategic Business Communications

White Paper | 1.8 MB

Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...