CSG Precision eCare
“The future is digital” is an obsolete statement. Customers already expect digital customer service. Offer intuitive, holistic brand eCare to your customers with CSG.
Cut costs and increase efficiency by giving customers what they crave most: convenience. Let customers set up order times, upgrade their service and pay online through web-based self-service portals—all when and how they want. It’s customer service on their terms.
Precision eCare is a web-based suite of self-service solutions which allows you to customize your electronic interactions with your customers through multiple online channels and applications. The suite supports bill pay, activity monitoring and alerting, ordering, marketing, and more. Better manage customer preferences and improve retention, loyalty, and satisfaction with Precision eCare.
In today’s environment, utilities providers need to reduce their environmental impact and save costs with innovative, secure tools that allow ...
A Tier One American quad-play provider needed a solution that could scale to handle millions of cash transactions per year. It would be expensive t ...
Customers hate to wait on hold. What they hate even more is discovering there was a simple answer to their question.
A leading ...
Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...
In the past, you could only connect with customers over the phone, in a letter or on the screen. But today’s digital world has opened up endl ...
Customers hate to wait on hold. What they hate even more is discovering there was a simple answer to their question.
A leading ...
NewWave Communications is a broadband/cable company that provides video, voice and data services in the midwestern United States. As part of their ...
Everyone, from the C-Suite to the contact center, wants to make sure customers are happy. That’s hard to do if you don’t know what cust ...
You’re always striving to be better, smarter and faster than your competitors. You can’t do that if you’re laboring over day-to-d ...