CSG Precision eCare
“The future is digital” is an obsolete statement. Customers already expect digital customer service. Offer intuitive, holistic brand eCare to your customers with CSG.
Cut costs and increase efficiency by giving customers what they crave most: convenience. Let customers set up order times, upgrade their service and pay online through web-based self-service portals—all when and how they want. It’s customer service on their terms.
Precision eCare is a web-based suite of self-service solutions which allows you to customize your electronic interactions with your customers through multiple online channels and applications. The suite supports bill pay, activity monitoring and alerting, ordering, marketing, and more. Better manage customer preferences and improve retention, loyalty, and satisfaction with Precision eCare.
CSG is an expert in customer engagement. We provide the interactive touch software behind a streamlined payment journey, allowing customers to revi ...
A Tier One American quad-play provider needed a solution that could scale to handle millions of cash transactions per year. It would be expensive t ...
Customers hate to wait on hold. What they hate even more is discovering there was a simple answer to their question. A leading satellite cable prov ...
59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...
Today’s contact centers are not ready. They struggle to adapt to call spikes. They can’t track customers to anticipate their needs. At the same ...
Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...
Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...
In the past, you could only connect with customers over the phone, in a letter or on the screen. But today’s digital world has opened up endl ...
Customers hate to wait on hold. What they hate even more is discovering there was a simple answer to their question. A leading satellite cable prov ...