CSG Precision eCare

“The future is digital” is an obsolete statement. Customers already expect digital customer service. Offer intuitive, holistic brand eCare to your customers with CSG.

Modular, Scalable, Integrated Self-Service Enablement

Cut costs and increase efficiency by giving customers what they crave most: convenience. Let customers set up order times, upgrade their service and pay online through web-based self-service portals—all when and how they want. It’s customer service on their terms.

Precision eCare is a web-based suite of self-service solutions which allows you to customize your electronic interactions with your customers through multiple online channels and applications. The suite supports bill pay, activity monitoring and alerting, ordering, marketing, and more. Better manage customer preferences and improve retention, loyalty, and satisfaction with Precision eCare.


Precision eCare Portfolio

Precision eBPP

Make it easy for customers view and pay their bills on your website. Decrease any days sales outstanding (DSO) with multiple payment options so that they’re more likely to follow through. To avoid any outstanding payments, keep customers in the loop with monthly email reminders.

Precision eMail

With hundreds of billions of emails sent every day, how can you make sure your bills, statements and promotional emails are read by customers? Use CSG Precision eMail.

Payment Kiosks

What if you could streamline the payment process in your retail stores—and let your employees focus more on making sales and less accepting payments? CSG’s kiosk solution lets you do just that.

Consolidator

Your customers have enough bills to pay and too many places to pay them. Make the billing process easier and let customers pay all their bills from one place with Consolidator.

SmartVideo

Making a good impression on customers has never been more critical than in today’s competitive communications marketplace. Use real-time, personalized videos to explain common account information to new and existing customers, and make your brand stand out.


Resources

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The Journey of Strategic Business Communications

White Paper | 1.8 MB

Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...

The Rise of the Always Connected Customer

Brochure | 1.5 MB

In the past, you could only connect with customers over the phone, in a letter or on the screen. But today’s digital world has opened up endl ...

Major Satellite Cable Provider Boosts Satisfaction with Self-Service Options

Customer Story | 2.1 MB

Customers hate to wait on hold. What they hate even more is discovering there was a simple answer to their question.

 

A leading ...

NewWave Communications Redesigns Billing Experience

Customer Story | 3.1 MB

NewWave Communications is a broadband/cable company that provides video, voice and data services in the midwestern United States. As part of their ...

5 Tips for Leveraging Proactive Customer Care

White Paper | 1.3 MB

Everyone, from the C-Suite to the contact center, wants to make sure customers are happy. That’s hard to do if you don’t know what cust ...

CSG Managed Services

Brochure | 221.4 KB

You’re always striving to be better, smarter and faster than your competitors. You can’t do that if you’re laboring over day-to-d ...