By 2027, the world will have more than 41 billion connected devices. When customers experience issues with those devices, how will businesses provide on-demand troubleshooting for them all?
Field service fleets and contact centers will be stretched thin responding to growing trouble calls for devices. Customers will grow frustrated as contact center agents fail to resolve issues and must schedule field service appointments. Some customers won’t wait for a field technician visit and may return the products altogether, even if it turns out they required only quick fixes or instructions.
What if contact centers could resolve more technical issues by seeing what customers see, and with a solution that scales?
CSG Visual Connect lets customer service agents visually troubleshoot the customer’s problem. It enables quicker resolutions and eliminates field service appointments, all while providing a great customer experience.