CSG Resource Center

Discover how CSG helps banks modernize smarter with customer-first, modular approaches that deliver faster impact and less risk.

WasteWORKS, a long‑trusted leader in solid waste management technology, partnered with CSG Forte to deliver secure, scalable and seamlessly integrated payment capabilities for facilities nationwide.

CSG helps fiber providers scale installs, reduce truck rolls by up to 40%, and achieve same-day revenue recognition through AI-driven automation.

Learn how to turn BEAD funding into lasting growth. Scale 5K→1M+ subs, cut churn with smarter CX, and protect ROI in our 40-min on-demand webinar.

Pricing isn't a technical afterthought or a back-office function–it's the industry's most overlooked competitive advantage.

Discover how the Pennsylvania Turnpike cut work-zone crashes by 20%, improved incident response with trusted data, and prepares for EVs, AVs, and V2X in Toll Talk Episode 33.

Our customers are the foundation of our business, and we’re committed to delivering seamless, reliable experiences they can count on. Through our transformation with CSG, we've modernized our enterpri

Learn how a property and casualty insurer retained millions in annual revenue by maximizing its outbound call accuracy.

A global top-five bank wanted to streamline their process notifying customers who had paid off their mortgages. Learn how they used CSG Journey Orchestration.

See how a telco-specific CPQ system with order management can give you a competitive edge.

Learn how a leading broadband provider overhauled its FSM operations and unlocked automation at scale.

A financial services provider gained a 360-degree view of the customer across channels—then used it to capture more payments, more quickly.

Discover how CSPs are moving beyond the AI hype to tackle real-world challenges in this exclusive Tech Talk with CSG.

Learn how a leading U.S. grocery chain grew engagement and revenue with smarter email marketing.

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Discover how AI-powered recommendations help Communications Service Providers deliver hyper-personalised offers, launch services faster, and enhance customer experiences in this TM Forum Executive Interview with Ian Watterson.

Discover how P&C insurers can cut costs, modernize print and mail and improve CX.

We have reduced third-party vendors by 80% and maintained a consistently lean team despite growing by five times in less than 2 years. With CSG… we can onboard customers in 6–8 weeks instead of 9 mont

The metrics [are] extremely significant and far exceeded my expectations.

See how this EHR provider boosts patient access with fast OTPs and scalable appointment reminders—secure, real-time and built for healthcare.

With more than 2 million documents processed in six months, the tolling provider increased QA coverage without scaling staff—and significantly improved error visibility.

In cable/telco, fewer truck rolls means lower opex and happier customers. Learn how a prominent U.S. operator used real-time appointment management to get results.

See how a global CSP used CSG Xponent to send personalized recommendations delivered on each customer’s preferred channel.

When customers' purchases get flagged for potential fraud, timing is of the essence. Learn how a bank reduced legitimate fraud cases by 25%—while earning a 95% customer satisfaction rating—with its multichannel fraud resolution program.