CSG Resource Center

CPQ Webinar 5 Bottlenecks and what to do about it.

Learn how AI connects app, chat, and voice journeys to eliminate repetition, improve context, and deliver better omnichannel CX.

Join CSG, FBA and fiber industry leaders for a practical discussion on how fiber providers can reduce migration risk, protect revenue continuity and modernize billing with greater confidence. The session will explore what to assess before migration, how to plan for a controlled cutover and how a stronger billing foundation can support growth beyond the build.

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AI is only as effective as the data behind it. In this MWC exclusive video interview, learn why mediation may be the fastest path for telcos to strengthen their data foundation, reduce AI risk, and unlock more scalable, production-ready outcomes.

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The CPQ Bottleneck: 5 Ways Telco B2B Deals Go Wrong. Independent Omdia research on why legacy CPQ is holding back telco B2B growth.

Legacy billing systems and fragmented data streams were slowing down the company’s ability to innovate and monetize new products. With CSG, they were able to modernize their infrastructure, unify and enrich data across multiple sources, and scale to process billions of transactions weekly.

Hear from Finn Kornbo, Executive Director of Product & Development at CSG, on how to commercialize and unlock real return from 5G investment, with differentiated roaming solutions.

Together with CSG, we’ve moved from a limited legacy platform to a modern, scalable billing foundation that lets us run the business more efficiently and gives us a strong roadmap to innovate for our

This playbook is a pragmatic roadmap for leaders who need results in 2026. Start cutting complexity, growing B2B profitably, and delivering value with AI.

Discover proven tactics to personalize outreach and win customers' attention.

Discover the most promising B2B2X models, with real-world examples of early services and proof‑of‑concept initiatives from global operators.

In this MWC 2026 preview month “AI 4 Enterprise” panel, CSG’s Sean Casey joins industry experts Michael Power (eSIM Go), Christina Patsioura, and Misha Kryukov (GSMA) to explore how applied AI is being embedded across quote-to-cash, onboarding and partner ecosystems to unlock real growth.

2026 will challenge CX teams in new ways. Customers want faster answers, smarter personalization, and far less friction — all while companies juggle tighter budgets, new AI tools, and growing data complexity. In this webinar, CSG and Calabrio experts unpack the megatrends driving these pressures and share what leading organizations are doing to stay ahead.

CCM-CXM State of the Industry 2026: Understanding the Accelerated Metamorphosis Reshaping our Industry

With portable payments, customers don’t have to wait or travel to our site; we can process their payment securely and efficiently—right where they are.

See how clear communication, focused personalization, and simpler journeys help brands rebuild attention, trust, and long-term loyalty in 2026.

Billing is no longer just a back-office process—it’s a high-stakes customer touchpoint that can make or break loyalty, trust, and revenue.

Learn how VicTrack's digital transformation boosted ROI and shortened time-to-market.

One NZ Wholesale is now set up as a private cloud service on Amazon Web Services (AWS). The company can respond to market demands and roll out features, functionality, and products faster than ever before.

Discover how the Pennsylvania Turnpike cut work-zone crashes by 20%, improved incident response with trusted data, and prepares for EVs, AVs, and V2X in Toll Talk Episode 33.

Learn how a property and casualty insurer retained millions in annual revenue by maximizing its outbound call accuracy.

Greg Tilton talks with Guy Daniels from TelecomTV about the architectural considerations for integrating CPQ into OSS/BSS stacks to manage complexity.