When you’re sending parcels or selling tickets for the next available train, you don’t have a second to spare. Customers want updates in real time, and deliveries that arrive when you say they will.
CSG is your trusted transportation and logistics partner. We offer revenue management and notification solutions that help you sell, track, notify and bill customers for shipments and transports.
CSG works with some of the world’s largest logistics companies to help them deliver products and services on time every day. Our customers have been able to decrease redeliveries by 4 percent with automated notifications, and process over 35 million sales records per month.
Process millions of transactions every day, whether you’re selling postage stamps, parcels, or passage on a train. Our billing system processes transactions in real time for instant updates. You can also set up business rules to share revenue with key partners.
Keep customers informed with automatic notifications about package pick-up and delivery times. Contact customers over any channel—voice, SMS, MMS, mobile push notifications or email. And let them pick their favorite channel for future notifications.
You deliver almost everything—let us take document mailing and delivery off your hands. Leverage our nationwide reach to send printed documents and bills anywhere in the United States. Our creative services team can work with you to design bills that are easy for customers to read and act on.
Building relationships with your customers takes many forms—and it often takes the form of communications like bills and statements. The ability to craft, customize and streamline the distribution of these communications allows you to better foster positive customer relationships well into the future.
Digital content provides a lot of instant gratification, but there’s still something special about waiting for a package to come in the mail. ...
You communicate with customers in a variety of ways–by mail, over the phone, or online. Each of these touchpoints is an opportunity to build ...
Almost 90 percent of customers think brands need to work harder at creating a seamless experience. But with disconnected communication channels and ...
CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.
Read a commissioned s ...
Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...
Companies need to engage with customers before, during and after their movers’ journey—and they’ll need the right data and channels to do it. ...
Looking for a digital service platform provider and aren’t sure which one to choose? Here are 10 questions you should ask when making your decisi ...
Many organizations still believe that color communications are more expensive than black-and-white. In truth, color can save time in the production ...
Your company’s goal is to create loyalty and lasting relationships that result in increased frequency of visits and repeated purchases of increas ...