CSG Customer Conference 2026

Arrival & Welcome

All Day Arrivals / Check-In

5:00 – 7:00 PM Welcome Reception

7:00 – 9:00 PM Customer Dinners / Hosted Dinners

Day 1

7:30 – 8:30 AM | Women’s Executive Breakfast

9:00–9:30 AM | Welcome Session

• Mike Woods, EVP, President of North America Communications, Media and Technology, CSG

9:30–10:00 AM | From Insight to Action: Where Operators Can Move Now with AI

• Chad Dunavant, EVP, Chief Product and Strategy Officer, CSG

10:00–10:45 AM | Thriving in a BANI World

• Dean Van Leeuwen, TodayTomorrow Consulting

11:15 AM–12:00 PM | Where Growth Slows Down — and How Teams Are Unblocking It

• Rick Fernandez, Executive Director, Product Management, CSG

• Angela Cockerham, BSS Chapter Lead, Breezeline

• Chris Hazel, Vice President, Information Technology, Eastlink

12:00 - 1:30 PM | Lunch

1:30–2:15 PM | Leading Through Change

• Moderator: Dean Van Leeuwen, Co-Founder, TomorrowToday Consulting

• Scott Ortiz, Principal Billing Solutions, Charter

• Carrie Barth, Sr. Director, Customer Intelligence, Cable One

• Sara Grabowski, Vice President, Billing & Credit, Echostar

2:30–4:00 PM | Workshops

• Payments and Collections

• Customer Engagement

• AI Prioritization

4:00–4:15 PM | Day 1 Close

Reid Jenkins, VP Americas, CSG

6:00 – 9:30 PM | Evening Event - Country Music Hall of Fame

Day 2

7:30–8:30 AM | Customer's Breakfast

9:00–10:00 AM | The New CX Reality: Meeting Customers in the Moment

• Lauren Krueger, Executive Director, CX Growth & Partnerships, CSG

• HeidiJoy Harneige, Vice President and General Manager, MaxxSouth

• James Cuthberson, CRO, Relative Insights

10:30–12:00 PM | Workshops

• Payments and Collections

• Customer Engagement

• AI Prioritization

12:00 –12:30 PM | Closing Remarks

• Mike Woods, EVP, President of North America Communications, Media and Technology, CSG