CSG Advanced Convergent Platform (ACP)

Support video, data, wireless, home security and voice services for residential and commercial accounts with ACP.

Cable Billing and Customer Care

CSG Advanced Convergent Platform™ (ACP) is our proven solution for cable billing, customer care and business optimization. ACP is the market leader in the North American cable and DBS industry. We provide a reliable, outsourced, fully functional, customer care and billing platform.

At CSG, we know seamless customer experience is critical to your business and ours. Our proven customer and billing management platform supports the entire buying journey, from account setup, install and upgrade.

ACP’s pre-integrated approach to billing and revenue management gives you the flexibility to scale billing operations with ease. We’ll handle the heavy lifting of syncing all of your systems, so you can focus on satisfying customers and growing your business.


Portfolio

Product Configurator

Dynamically create, present, and order complex pricing and bundles for sale to your customers.

ACSR

Provide CSRs with accurate and detailed customer information at their fingertips, so you can reduce call times (and customer frustration).

Business Reporting

Simple but powerful: timely insights that help you make smart business decisions.

Interfaces

CSG offers several easy-to-use interfaces to allow our clients or vendors to integrate with CSG’s billing system.


Resources

Explore

  • By Type

Security Data Orchestrator

Data Sheet | 888.6 KB

CSG Security Data Orchestrator enables you to streamline the handling of alert and log information and strengthen your security operations. The sol ...

CCW Market Study: The Future of the Contact Center in 2019

Industry Report | 1.6 MB

“CCW Market Study: The Future of the Contact Center in 2019” dives deeply into a variety of technologies, best practices and case studies that ...

CSG Managed Services

Brochure | 221.4 KB

You’re always striving to be better, smarter and faster than your competitors. You can’t do that if you’re laboring over day-to-d ...

Best Practices for Building Better Offers

White Paper | 1.5 MB

Learn how CSPs can cut through the clutter with a more strategic approach to offer management.

CSG Enhanced Sales Edition

Data Sheet | 1.6 MB

In today’s dynamic marketplace, offering the right package to the right customer can dramatically influence a Customer Service Providers’ (CSP ...

CSG Customer Service Solutions for Utilities

Data Sheet | 479.4 KB

Today’s business climate is more challenging than ever. Utility service providers must do more with less, while still delivering personalized and ...