CSG Product Configurator

Dynamically create, present and order complex pricing and bundles for your customers with CSG Product Configurator.

Reduce time to market for new promotional campaigns

Quickly deliver promotions, offers, and products with CSG Product Configurator. Design new products and promotions using product definition, pricing, billing, provisioning and more. Guided sales wizards walk agents through the order process for increased order accuracy.

CSG Product Configurator controls all of the data, rules and processes associated with products, services and bundles—from initial pricing and packaging to provisioning, billing and physical inventory. Reduce the time and resources required to manage product and price changes, saving you money and getting you to market faster.


Editions

Billing Configuration Edition

Design new products and promotions based on customer demand, sales channels, timing and more. Billing Configuration Edition makes it easy to edit product portfolios so you can quickly launch and iterate on offers, reducing time to market. Product Configurator is built into ACSR, displaying the information agents need to create customer offers.

Enhanced Sales Edition

Simplify complex service offerings and bundles with CSG’s award-winning Enhanced Sales Edition (ESE). Manage and define service packages so that every department—from call center staff to marketing to billing—is unified around a common goal. Set up billing tables through Product Configurator, reducing time to build, update and manage the solution. Streamline offer and bundle setup and make changes in real time. With assisted sales scripting, agents can upsell and cross-sell offers with targeted recommendations throughout the sales process.

ESE Promotions

Building off of Enhanced Sales Edition, ESE Promotions lets you create custom pricing plans to move customers from one service tier to another. It doesn’t matter what plan the customer has—build in multiple price points to the promotion. Avoid prorating by only promoting offers during the billing cycle. Customize how statements appear with promotional and savings messages. Print an offer on the statement highlighting the next package up—and when the promotion runs out.


Resources

Explore

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CCW Market Study: The Future of the Contact Center in 2019

Industry Report | 1.6 MB

“CCW Market Study: The Future of the Contact Center in 2019” dives deeply into a variety of technologies, best practices and case studies that ...

CSG Managed Services

Brochure | 221.4 KB

You’re always striving to be better, smarter and faster than your competitors. You can’t do that if you’re laboring over day-to-d ...

Best Practices for Building Better Offers

White Paper | 1.5 MB

Learn how CSPs can cut through the clutter with a more strategic approach to offer management.

CSG Enhanced Sales Edition

Data Sheet | 1.6 MB

In today’s dynamic marketplace, offering the right package to the right customer can dramatically influence a Customer Service Providers’ (CSP ...