There’s a big difference between eBill adoption (customers receiving an electronic bill) and suppression (not receiving a printed bill). Suppression is where the cost savings happen. We can help you drive both adoption and suppression with our suite of eBilling and customer communication solutions.
CSG’s electronic bill payment and presentment solution, Precision eBPP, enables customers to pay their bill online and encourages print suppression. Present full statement detail electronically, encourage print suppression and send monthly email notifications in real time or in batch to avoid any outstanding payments. Offering self-service options reduces contact center calls, saving you time and money.
NewWave Communications is a broadband/cable company that provides video, voice and data services in the midwestern United States. As part of their ...
In today’s environment, utilities providers need to reduce their environmental impact and save costs with innovative, secure tools that allow ...
Today, it’s not enough for utilities to provide uninterrupted service—you must deliver a seamless customer experience. Customers expect message ...
Billing is a crucial part of the customer experience, and it’s an area that’s ready for digital transformation with CSG Interactive Bill. CSG I ...
Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...
By making bills easy to read and personalizing them with information and offers relevant to the customer, companies are collecting payments faster, ...
First, CSG redesigned the billing statement, creating a logical layout that even new customers could follow at a single glance. Full-color text and ...
Today, it’s not enough for utilities to provide uninterrupted service—you must deliver a seamless customer experience. Customers expect message ...
In the past, you could only connect with customers over the phone, in a letter or on the screen. But today’s digital world has opened up endl ...