CSG SmartVideo

Making a good first impression on customers has never been more critical. Use real-time, personalized videos to explain account information to new and existing customers—and make your brand stand out.

Show and Tell

Studies show that the most critical part of delivering a high-quality experience occurs within the first 90 days after a customer signs up. During this period, customers are more likely to call your company with questions.

CSG SmartVideo delivers personalized real-time video to customers, providing detailed account and usage information in a user-friendly, visual format. This customized, real-time customer communication is proven to reduce churn, lower costs and create higher customer satisfaction.

The Power of Video

CSG’ SmartVideo blends storytelling with real-time, scalable, and highly targeted solutions to improve the overall customer experience with a brand. Reuse scenes from our scene library to get economies of scale, and leverage real-time streaming data to drive contextual relevance. The solution is biller-agnostic so we can work with any billing or CRM system.

Demystify Statements

Deliver a highly personalized, line-by-line video explanation of key elements of a customers’ first bill. Subscribers who watch videos are more likely to understand the charges—and less likely to call your contact center.

Lower Costs

Reduce call handle times and call center inquiries overall—and reduce the costs of customer care. Explaining charges to customers up front also helps decrease churn and the cost of losing a customer.


Because videos are created in real-time for each subscriber and personalized to include their name, account information, usage details and services based on their unique history, customers are more likely to view the video. Video can also help customers see firsthand the value of new services.



  • By Type

CX Market Leaders In Telecoms: Expert Insights eBook

eBook | 2.7 MB

As a handful of operators begin to make progress on prioritizing customer loyalty, this report will explore how four CX practitioners are overcomin ...

Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast


Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...

The Journey of Strategic Business Communications

White Paper | 1.8 MB

Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...

Billing Design, Output & Fulfillment for Utilities

Data Sheet | 2.6 MB

Today, it’s not enough for utilities to provide uninterrupted service—you must deliver a seamless customer experience. Customers expect message ...

The Rise of the Always Connected Customer

Brochure | 1.5 MB

In the past, you could only connect with customers over the phone, in a letter or on the screen. But today’s digital world has opened up endl ...