CSG Resource Center
All the resources you need to succeed.
- CSG Data Privacy and Security
CSG integrates security at every level of our business practices to secure our business and our customers’ businesses alike.
- Satellite Communications Provider Monetizes Connectivity
The provider can now run its retail and wholesale business on Encompass, with CSG managed services handling operations for even greater efficiency. The provider has been able to launch next-generation satellite services to deliver satellite, airborne and maritime connectivity.
- York Water Modernizes Monthly Bills
By outsourcing the process of printing and mailing customers’ monthly bills to CSG, York Water halved its time from meter reading to billing and rededicated 60 hours per week of employee time to customer service-focused tasks.
- MTN South Africa Transforms Billing Operations with CSG
MTN and CSG have been working together for almost two decades, evolving MTN’s billing processes, technology, and business models to benefit the operator and end-users.
- Financial Services Solutions Brochure
Customers will compare you to the best experience they had, regardless of industry. We help financial services institutions rival digital-first competition, with experiences expected out of world class brands.
- Tier 1 B2B Operator Realizes New and Exciting Enterprise Monetization Opportunities
Learn how the customer utilized CSG’s revenue management, wholesale, mediation and strategic solutions to cut costs, streamline operational efficiencies and prepare for the future.
- CSG Encompass: World-Class Billing, Customer and Revenue Management
Accelerate time to market and drive consumer demand with CSG Encompass, the world’s most advanced real‐time, charging, convergent billing, customer and revenue management system. Launch new offers in record time and charge for any combination of digital and traditional services, all from a single, unified solution.
- Converged Mediation & Activation
Operators have spent billions upgrading networks to meet data demand. A unified mediation platform gets them there. Learn how.
- APAC CSP Boosts Efficiency of Enterprise Operations with CSG
A leading communications service provider (CSP) headquartered in the Asia-Pacific region realized the importance of overhauling its enterprise billing operations to be more efficient and provide a better customer experience.
- Spark New Zealand Increases Speed to Market and Reduces Costs With CSG
Leveraging CSG’s industry expertise and convergent charging and billing solution to improve time to market, Spark delivers on its core purpose to help all of New Zealand win big in a digital world.
- Asian SVOD Provider Delivers Digital Content Experience to Over 1 Million Subscribers
Learn how CSG worked with a prominent media and entertainment brand to deliver a premium video streaming service to a key Asian market.
- CSG Assure Roaming Testing
Unleash the power of seamless roaming with CSG Assure Roaming Testing. Validate and optimize your network's performance.
- Service Convergence Survey Results with Heavy Reading
How are North American Operators Crafting a Seamless Cable-Mobile-Cloud Future?
- Prepare Your Business Not Just for the Next Big Thing—But for Everything
Unlock the unlimited possibilities of 5G. Monetize any service to any customer. Create loyalty-winning customer experiences.
- Tier One Cable Provider Delivers Superior Customer Experience with CSG Field Service Management
Learn how a tier one North American cable provider deployed CSG Field Service Management to improve customer experience.
- Quad-Play Provider Adds Self-Service Capabilities with Payment Kiosks
The provider partnered with CSG to develop and install hundreds of self-service payment kiosks in its retail stores across the United States.
- Partnering for Success: CSG and Microsoft
Creating competitive advantage through speed and innovation.
- Leading CPG Brand Drives Onboarding Engagement and Lasting Loyalty Using CSG Journey Orchestration
Enhance onboarding engagement and build lasting loyalty with CSG Journey Orchestration. Explore the success story of a top CPG brand now!
- CPG Brand Nurtures Consumers with Dynamic Online Journeys
If you want to become a trusted advisor to your consumers and expand your brands' relationship from months to years, learn more about Journey Orchestration!
- Major Bank’s Outbound IVR Supports Customers in Crisis
When your customers need critical information on their accounts, why wait for them to call you? A global top-five bank got proactive and set up an outbound IVR system to support home lending customers in their forbearance program.
- ADT Builds a Better Bill with the CSG Experiences Practice
ADT knew they could re-tool their billing statement to improve their customer experience and reduce call volumes. What they didn’t know was how dramatic the impact would be. After introducing a more understandable and appealing statement design, ADT saw a 20 percent drop in incoming billing calls from customers. How did they do it? By calling in CSG's CX Consulting services.
- Cable Operator Uses Personalized Ad Pages to Triple Sales Lift
How much more effective are ad pages when they’re personalized? With its robust segmentation capabilities, Message Manager is helping operators draw more value from their direct mail promotions.
- ADT Drives Customer Response with CSG Direct-Mail Campaign
ADT needed to notify a large portion of their home security customers about a necessary equipment upgrade. The company sent out emails and texts, but for this critical campaign, they wanted to ensure all customer communication channels were covered to maximize the response.
- CSG Assure
Changes in voice calling markets and networks have exposed many carriers to revenue loss and deteriorating quality in their international voice business. Discover how CSG Assure uses active, end-to-end testing to identify service issues, verify call and message performance, detect fraud and help operators deliver the reliable experiences customers expect.