eCare Services

Tools to Improve Customers’ Digital Quality of Life
“The future is digital” is an obsolete statement. We’re working in the future already, and today you need to bring an intuitive, holistic brand of eCare to your services if you want to thrive. That’s what CSG offers you: the tools to improve your customers’ digital quality of life.

Precision eCare - Modular, scalable, integrated self-service solutions

Modular, scalable, integrated self-service that reduces operational costs and provides customer convenience.

Cut costs and increase efficiency by giving customers what they crave most: convenience. Let customers set up order times, upgrade their service and pay online through web-based self-service portals—all when and how they want. It’s customer service on their terms.

Precision eBPP — Make it easy for customers view and pay their bills on your website. Decrease any days sales outstanding (DSO) with multiple payment options so that they’re more likely to follow through. To avoid any outstanding payments, keep customers in the loop with monthly email reminders.

Precision eCommerce — Let customers sign up for services—or upgrade what they have now—from a convenient online ordering application. Precision eCommerce is already integrated with CSG solutions, giving you real-time insight into current offers, orders, and schedules.

MobileConnect — Offer all the functionality of Precision eBPP and eCommerce from web applications. You can also reach customers on the channels they use most with Apple and Android apps.

Consolidator — Let users view and pay all their bills from a single interface by consolidating all bills under a single user ID. Precision eCare comes pre-integrated with banking portals and other properties, so everything is set up and ready to use. Collect all statements and documents under a single user ID for ease of use. Connect to online properties like banking portals through Precision eCare’s existing integrations.

Secure eStatement — Allow customers to view and pay their bills electronically through a secure, transactional PDF delivered via email. For added security, each document is encrypted and customers can create their own unique passwords.

Kiosk — Make it easy for customers to pay their bills on the go with a standalone payment kiosk. Accept different kinds of payment like credit, debit, or check with walk-in payment centers. Kiosk reduces your operating expenses by serving multiple customers from a single location.

SmartVideo — Explain account usage with a personalized video presentation for each customer. Real-time videos review account usage and promote any other services you offer, like paperless billing and autoplay. Video reduces customer care costs by answering the questions customers have, when they have them.

The Retail Application— Empower your retail employees with a mobile customer service app. Any questions on account balances or new lines? Access it all from the Retail App.

Precision eMail — Connect with your entire customer base with personalized, targeted emails. Let customers know about new offers, share sustainability tips and communicate any important account information. Track email opens and bounces with a robust reporting tool to make sure all your messages are getting through.

CSG eCare - Modular, Scalable, INtegrated self-service solutions

Resources

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  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets
  • Meet CSG
    Videos
  • CSG eCare Suite for Utilities
    1.1 MB | Data Sheets