CSG Resource Center

As customer journeys become more dynamic and harder to manage across channels, Gartner research examines how vendors are helping enterprises analyze behavior, coordinate decisions, and orchestrate meaningful experiences at scale.

CSG Ascendon is named a Major Player in the IDC MarketScape 2025–2026.

Are you ready to start deploying modular agents? Discover how CSG Xponent lets teams create and deploy agents that are designed to handle specific tasks.

Discover why CSG was named a Leader in the 2025 SPARK Matrix for Customer Journey Management. Explore key capabilities and access the full analyst evaluation.

Cut through the noise. Discover how clarity drives CX success in 2026 in this free report from CSG.

Appledore finds 85% of CSPs say their CPQ meets less than 75% of needs, 50% take 3+ days to quote. Discover why a telco-specific CPQ is now a must.

See how CSG Xponent Analytics transforms complex customer data into clear, actionable dashboards that empower teams to make confident decisions in this interactive demo.

This year’s CSG Global Impact Report is about the future we're building together. Inside, explore how we're strengthening partnerships, advancing innovation and creating lasting impact across every dimension of our business.

Gain exclusive insights from TM Forum’s latest research, sponsored by CSG, on how APAC telcos can optimize, modernize, and thrive. What’s Inside the Report? Key growth opportunities in APAC telecom How CSPs are managing CAPEX and OPEX AI’s role in driving innovation and new revenue streams Fill out the form to access the report.

In this exclusive report, Omdia reveals the key trends shaping BSS transformation, featuring real-world success stories and expert insights. Discover how leading operators are cutting costs, unlocking new revenue streams, and gaining a competitive edge. Fill out the form to download Omdia's in-depth report today!

Right now, results are everything. Businesses need to see CX programs deliver value. Consumers need to see brands deliver on their promise for better experiences. That’s why 2025 is the Prove-It Year in CX. At CSG, we’ve listened to customers, talked with leading industry analysts and examined our own data. We see four definitive ways the strongest brands will demonstrate their CX leadership this year—from applying AI to showing ROI. Fill out the form to discover them now.

The AI revolution is no longer approaching—it’s here, and CX leaders are feeling the pressure to adapt quickly. While initial discussions emphasized AI's potential, 2024 has shifted the focus to tangible results. AI is no longer a "nice-to-have" but a critical business asset, with early adopters showcasing real success. Download the report to discover insights and explore some actionable AI takeaways that can empower you to lead your team confidently into the AI-powered future. Fill out the form to get the full report.