CSG Resource Center

CSG has been recognized for achieving the highest placement in strategy and vision collectively.

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Download this TM Forum sponsored report to find out what drives BSS transformation, learn about modern BSS architecture, and explore market forces and trends.

Download your copy of the report to find out how CSPs can leverage all that 5G has to offer, and why CSG is strongly positioned to help CSPs succeed in the 5G era.

CSPs are looking to build a clear B2B strategy and define the path of transformation they need to leverage current and future 5G solutions. Download the report to learn more.

This Frost & Sullivan insight presents an overview of the emerging monetization opportunities in the 5G mobile communications market, examining emerging technologies, standards, and approaches that facilitate the monetization of advanced 5G services .

Download your copy and learn why CSG was named a leader among the most significant CPQ vendors.

MEF's State of the Industry Report offers vital insight into the industry's move towards a fully automated service delivery ecosystem.

Witness the power of CSG Ascendon in action by watching our product demo.

Looking for a customer communications management solution? Discover why CSG has been named a leader in the Spark Matrix.

A leading healthcare payments organization partnered with CSG to reach more than 30,000 providers with personalized letters promoting a faster, automated way to get paid. With campaign-tagged QR codes on every piece, the company gained clear visibility into which mailings drove providers to the enrollment site.

A leading operator partnered with CSG to modernize its billing experience, replacing an outdated print-heavy format with a redesigned bill and new self-service digital tools. The result: fewer billing-related calls, a 14% cut in print and postage costs and an interactive billing platform giving enterprise and wholesale customers visibility into their spend patterns.

Print and mail providers handle some of your most sensitive customer data. This eBook explains the security controls every organization should evaluate, from data protection and access management to production integrity, audit readiness and business continuity.

Watch this on-demand webinar to discover how AI is transforming customer care in telecoms, delivering faster, more personalized, and more proactive customer experiences. Chad Dunavant, Executive Vice President, Chief Product & Strategy Officer at CSG, joins industry experts to share practical insights into how operators are using AI to reduce wait times, anticipate customer needs, and improve customer satisfaction.

Toll Talk brings together industry leaders and CSG experts to explore the trends, technologies, and rising customer expectations transforming tolling and transportation. Across the series, listeners gain practical insight into smarter payments, toll statements and notices, trusted communications, AI, seamless service, and the strategies agencies need to stay ahead of what’s changing now and what comes next.

A practical guide to managing growing communication volumes without increasing cost, risk or operational complexity.

CSG helped the brand recognize returning visitors, tailor content by stage, and keep more consumers engaged beyond the first sign-up.

When self-service fails, an issue is urgent, or customers need a fast path to resolution, they pick up the phone. This eBook explains why voice remains a critical customer care channel—and what it takes to turn the voice experience into a smarter front door for resolution.

A practical guide to changing providers without disrupting critical customer communications

Hear from FBA and industry leaders as they unpack on why field service now plays a defining role in customer experience and how providers can use every service interaction to build satisfaction, loyalty and long-term growth.

CSG helped the pharmacy chain turn refill reminders into a simple self-service experience, backed by real-time checks that reduced invalid requests.

CSG helps the brand guide more customers through onboarding with timely messages, better channel choices, and smarter next-step decisioning.

In this 30-minute webinar, we will show how journey analytics gives organizations a clearer view of how customers actually move through their experiences. By connecting signals across touchpoints, teams can uncover hidden friction, focus on the moments that matter most and make smarter decisions about where to act first.

A state health and human services (HHS) agency made it faster and easier for people to apply for benefits by combining prefilled forms with clear, timely updates across email and text.