CSG Resource Center
All the resources you need to succeed.
- CSG ACP Optimized Sales
Increase ARPU with AI-powered offer recommendations.
- CSG Customer Connect
Turn your contact center into a competitive advantage with Customer Connect.
- Drive an Exceptional Customer Experience in the Tolling Industry
CSG takes a holistic and data-driven customer journey approach. We leverage best practices and technological advancements from a multitude of verticals to help our customers see real business results.
- Assure Contact Center Testing
Are you offering your customers the best contact center code and IVR quality? Learn about how CSG can help you ensure IVR quality.
- CSG Assure Voice Quality Testing
Poor call quality compromises the customer experience, and revenue is often delayed or lost through inter-carrier disputes.
- CSG Assure Carrier Testing
CSG Assure helps operators quickly and easily verify calls across quality indicators, including CLI, MOS, DTMF, fax, connectivity and SMS.
- CSG Assure SMS Testing
Business applications for marketing, notifications, and authentication are making SMS text messaging more popular than ever.
- CSG Bill Explainer Datasheet
Simplify your billing process with CSG Bill Explainer. Get a comprehensive datasheet on how this solution can streamline your operations.
- CSG Bill Composer
Transform your billing statements into compelling customer touchpoints—on any channel. CSG Bill Composer is a self-service hub to compose, design and personalize statement communications for print or digital.
- CSG ACP Brochure
A SaaS billing and customer lifecycle management platform for broadband, cable, and satellite companies that accelerates your revenue growth and enables operational efficiency.
- Healthcare Industry Solutions
Consumers are increasingly expecting personalized experiences in the healthcare industry. Download our datasheet to learn how CSG can help engaged patients.
- CSG Digital Wholesale
Learn how CSG Digital Wholesale manages partner settlements and high-volume records to maximize margins across digital and traditional services.
- Boost Profitability and Control with an End-to-End Interconnect Trading and Routing
Buying and selling international traffic is a critical component of the wholesale telecom business. It requires precision, market‐responsiveness and the coordination of many parts of the organization.
- Genesys IVR vs. NiCE IVR (and How CSG’s Voice Solutions Compare)
Compare Genesys IVR vs. NiCE IVR, then see how CSG’s voice solutions complement contact center platforms when intent-based routing, context sharing, and voice journey orchestration span multiple systems.
- Braze vs CleverTap (and how CSG Xponent compares)
Compare Braze vs. CleverTap — then see how CSG Xponent goes beyond digital engagement with enterprise-grade journey orchestration across billing, service, and more.
- Keep Critical Customer Communications Moving
See how CSG Communication Design and Delivery helps high-volume, regulated organizations design, produce and deliver critical communications securely, reliably and at scale across print, mail and digital channels.
- Adobe Journey Optimizer vs Salesforce Marketing Cloud (and how CSG Xponent compares)
Compare Adobe Journey Optimizer and Salesforce Marketing Cloud, then see how CSG Xponent complements marketing clouds when journey analytics and orchestration span marketing and operational systems.
- Smart(er) Notifications for Telecommunication
How do you deliver a personalized experience, across your telecommunications organization—all in real time, anywhere?
- Where Personalized Customer Engagement Matters Most
Drawing on a CSG consumer survey, this infographic uncovers what effective personalized customer engagement looks like through customers’ eyes. See the insights below.
- How Customer Loyalty Is Won and Lost: 3 Insights From Consumers
What do consumers say are their biggest loyalty drivers? And their biggest dealbreakers? We've distilled the latest insights from a global survey.
- Where Customers Actually Want AI in Banking Experiences
Based on new research from CSG fielded by The Harris Poll, this infographic breaks down when customers welcome AI help, when they prefer human oversight, and what banks need to get right to build trust. See the findings below.
- Is Your CPQ Stalling Telco B2B Sales? Find and Fix Quote-to-Cash Problems
Uncover five costly business problems that can be caused by your CPQ—and see how a telco-specific solution like CSG Quote & Order helps you send accurate quotes faster, cut churn and grow B2B revenue.
- National Bank Stops Fraud Before It Starts with Customer Alerts
CSG business rules were designed based off of a risk assessment to provide contact via multiple channels including voice and SMS, with voice being the most time-sensitive and highest risk.
- The Leading CPQ and Order Management Solution
Close deals faster and maximize profitability from bid to bill.