Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
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4 WAYS CALL MISLABELING IS HURTING YOUR BUSINESS

eBook | 12.5 MB

Do you know what your customers see when you call their phone? Some of them might see an old or inaccurate brand name displa ...

EXPLORING YOUR CUSTOMER JOURNEY

Data Sheet | 2.5 MB

To deliver competitive customer experiences (CX) in the digital age, brands need to create customer journeys that are seamle ...

Optimizing the Cable & Broadband Customer Experience Study: Thriving in the New Reality of 2021

Industry Report | 1.8 MB

Survey of Cable & Broadband Execs on the Challenges and Opportunities Today and Beyond

This unique study, developed by ...

5 Core Competencies You Need for Digital Transformation

eBook | 11.4 MB

Digital transformation starts with a focus on the customer and customer needs. Based on what customers’ needs are, compani ...

Webinar: How to Build a Business Case for AI

Video

AI technology is changing the face of customer communications and allowing enterprises to leverage this technology to gain o ...

Global Bank Simplifies Cross-Channel Communications With CSG Journey Orchestration

Customer Story | 52.8 KB

A global top-five bank wanted to streamline their process for notifying customers who had paid off their mortgages. Each mon ...