Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
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Customer Journey Orchestration for Marketers

eBook | 7.4 MB

Today’s customers demand easy, seamless experiences from brands. And oftentimes, it falls on marketers to ensure they get ...

EXPLORING YOUR CUSTOMER JOURNEY

Data Sheet | 2.5 MB

To deliver competitive customer experiences (CX) in the digital age, brands need to create customer journeys that are seamle ...

Optimizing the Cable & Broadband Customer Experience Study: Thriving in the New Reality of 2021

Industry Report | 1.8 MB

Survey of Cable & Broadband Execs on the Challenges and Opportunities Today and Beyond

This unique study, developed by ...

5 Core Competencies You Need for Digital Transformation

eBook | 11.4 MB

Digital transformation starts with a focus on the customer and customer needs. Based on what customers’ needs are, compani ...

Service Electric’s IVR Achieves 45% Call Containment

Customer Story | 57.5 KB

Service Electric Cablevision, an Eastern U.S. cable operator, was in the midst of modernizing its inbound interactive voice ...

CSG IVR Solutions

Data Sheet | 2.7 MB

While customers have more channels they can use to engage with your business, phone remains their go-to. That means the qual ...