Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
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Don’t Let Customers Ghost Your Brand: Keeping Brand Loyalty Alive With An Omnichannel Strategy

eBook | 2.7 MB

Just like “ghosting” in the social sense, customers can abandon your brand for reasons you don’t know. But you can learn why customers ghost ...

Customer Experience in Telecoms: CX Experts Insights eBook

eBook | 2.9 MB

While the Covid-19 pandemic has caused significant disruption to the ability of telecoms providers to meet the needs of thei ...

10 5G Use Cases to Monetize

eBook | 7.6 MB

The fifth generation of cellular technology is upon us, and it ushers in a new era of unprecedented possibilities. With speeds up to 100 times fast ...

4 WAYS CALL MISLABELING IS HURTING YOUR BUSINESS

eBook | 12.5 MB

Do you know what your customers see when you call their phone? Some of them might see an old or inaccurate brand name displa ...

The Ecosystem Playbook for CSPs

eBook | 6.3 MB

The Ecosystem Playbook for CSPs is an exciting TM Forum catalyst project featuring Saudi Telecom as project champion along w ...

Customer Journey Orchestration for Marketers

eBook | 2.1 MB

Today’s customers demand easy, seamless experiences from brands. And oftentimes, it falls on marketers to ensure they get ...