Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
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5 Foundations for 5G Commercialization

eBook | 5.8 MB

UNLOCK THE DIGITAL VALUE CHAIN

5G revenues are projected to increase as customers migrate from 4G and CSPs design new use cases. CSPs need a ...

Deliver Stellar Warranty Service: Your Reputation Depends on It

eBook | 7.3 MB

5 Capabilities You Need to Deliver a Frictionless Warranty Customer Experience

Sometimes products break. The warranty custo ...

Bridging The Experience Gap In The Pharmaceutical Industry

eBook | 1.9 MB

Despite data challenges, legal risks and significant development costs, customer experience is a major competitive differentiator in the pharmaceut ...

Getting to the Big Stage: Working Together to Improve the Customer Journey

eBook | 1.1 MB

Your business and customers generate an abundance of data every day. How are you using that data to drive improvements t ...

Don’t Let Customers Ghost Your Brand: Keeping Brand Loyalty Alive With An Omnichannel Strategy

eBook | 2.7 MB

Just like “ghosting” in the social sense, customers can abandon your brand for reasons you don’t know. But you can learn why customers ghost ...

Customer Experience in Telecoms: CX Experts Insights eBook

eBook | 2.9 MB

While the Covid-19 pandemic has caused significant disruption to the ability of telecoms providers to meet the needs of thei ...